We're away for Christmas and I needed a new mascara. We're staying quite rurally so the little Boots in the nearest small town was my only option other than Amazon.
In recent years I haven't used Boots much as I've found it expensive, and things were often not in stock. Also didn't like what I heard about how they treat their pharmacy staff. I used to shop there loads, dating back to when I was a Saturday girl there, hammering my 25% staff discount at the makeup counters!
Shopping there today was a dismal experience. The (small) store felt tired, dated, dingy, and even a bit dirty. The stock on the shelves was sparse, and jumbled. The makeup stands were atrocious. Hardly any stock, half of what there was had been opened and tested, and then when I got to the tills, the prices on the shelves didn't match what was rung up. I ended up leaving empty handed and ordering from Amazon. Even delivering to rural Cumbria, I will get my mascara tomorrow and at half the cost that Boots was charging.
I've often wondered over the past few years just how they have survived, even the larger ones in cities feel a bit dated alongside Superdrug. What are other people's thoughts on Boots? Do you still shop there? Or do you think there are better places?