Anyone having Hello Fresh delivery issues today? (Mon 12 dec)

[BernadetteRostankowskiWolowitz]

My app says "delivered" but had no tracking updates from courier etc. Just spent the last hour in a very slow tenuous online chat to find out why. Apparently the app always says delivered on the day but this is not an indicator of actual delivery

They've said they have issues and the Logistics team will call within 2 hours, or I will get an email by the end of the day.

They seem to just think it's OK if it's cancelled that I just get a refund for this week and crack on with my day, but we order a week's worth of meals to stay today.

So we are down to bread, milk and eggs.

First World problem clearly, but they ain't cheap and we use them for a reason. Frustrated. But also suppose I have to factor in the snow (though we are well up North so away from the London/Kent surprise snow)

Yes I’m now having issues with Hello Fresh after 12 weeks deliveries. Two weeks of issues.Last week’s delivery looked a bit tattered inside and the vegetables subpar - in general even though I brought in the box and unpacked immediately, looked like the contents had sat somewhere unrefrigerated for awhile. Today received text product was delivered, immediately check porch not there. Link to show tracking just keep spinning. I called - told it can be reported as delivered without actually being delivered. Called again approximately 5 hours later because link is still spinning and no real delivery. Was told I would see a credit on my account-has not appeared. I have placed all future orders on hold until I get that credit. I really deserve a partial credit from the week before due to poor delivery shape - no response. I’m going to try another service for next week and contact my bank card company. So first 10 deliveries were fine - 11th was very subpar and 12th was non existent.