Boots order been in limbo for a week - is this normal?

[RockingMyFiftiesNot]

I've not ordered from Boots for years so appreciate this might not be unusual. Can't get through to speak to anyone and the bot is less than useless.

Placed an order over a week ago.
The app says it was dispatched, due for delivery mid last week. But the Royal Mail parcel tracker says that whilst the item has been dispatched to them and they are still waiting for it. A week later.
So Boots expected it to be with me on 17th, Royal Mail say they haven't even received it from Boots yet.

If this is normal? I can wait, it's Christmas stuff, and I don't want to spend ages trying to get through again, but will if this situation sounds like something has gone wrong.
Thanks

No it is not normal.

However Royal Mail strikes mean packages can be anywhere.

(I find it better with Boots and many other retailers to do Click n Collect.)

Unfortunately you need to wait 30 days before asking your card issuer to refund you.

I thought it didn't sound right. Will try and call again tomorrow. Never thought of click and collect, definitely sounds like a safer option. Thanks

Been waiting to be connected to someone for over half an hour now and am going yo have to hang up as got an appointment. Just bouncing in case anyone has had same issue and spoken to someone from Boots (parcel showing as dispatched over a week ago according to Boots, but according to Royal Mail they've not received it; 5 days past advised delivery date).

Update in case it helps anyone else: I finally got through to Boots (after 40 mins waiting on the phone). The agent agreed it wasn't right, marked the parcel down as missing and has resent. I'm already seeing more tracking updates and in 24 hours than I did in 10 days! Unfortunately final delivery will be delayed by industrial action but hopefully will be delivered soon.