Posted in Geeky stuff, but trying here for traffic.
I've had my facebook account for nearly 20 years. It's heavily used - photos/videso/messages/posts/memories of parents (both deceased) and the only means I have for contacting some people. Too much to just write off.
Last week it was hacked. The hacker managed to change the linked phone number and email address and I somehow received no notification from Facebook about changes to my account to my real email address. No idea how they managed to intercept that, but there we are. I can't log on at all.
I have repeatedly tried to reinstate my account by followed the 'troubledshooter' page but because it can't send me a link to anything - I have to select "I don't have access to those". At whcih point I am getting an error message saying "we do not recognise the device you are using. Please attempt to log on from a device you regularly use to connect to facebook."
I have tried from my phone/ipad and laptop - all using my usual IP address. These are all devices that I regularly use. No joy.
My DH has tried to report my account being hacked from his account but keeps being directed to the troubleshooter page where I am hitting my head against a brick wall.
I have emailed [email protected] / [email protected] / [email protected] / [email protected] - all bounced back.
I've watched YouTube tutorials.
Has anyone got anything else I can try? I am at my wits end.
Thanks so much