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Eye test voucher - help

2 replies

TameImpala · 27/10/2022 15:19

I just had an eye test and bought new glasses at a large high street chain. During the consultation the optician asked if I received any benefits and I said yes universal credit. She said "oh then you will get the test free and a voucher towards glasses". I said oh no I think I earn too much to qualify and she just smiled and carried on at the computer.

We went downstairs and she handed me over to a colleague and once I had chosen the glasses he added everything up and then said I needed to sign as I was on universal credit. I signed the iPad and then saw he had applied both vouchers. It was our in public so I didn't want to discuss benefits etc so I just paid the bill and presumed they knew more than I did about eligibility.

When I got home I checked and sure enough there is an earnings limit and if checked I could get a fine. What do I do?! Can I call them up and ask them to take the vouchers off?

OP posts:
ErmNoThankYou · 27/10/2022 15:21

I'd call them up and say you think there was a mistake with the voucher applied and get them to double check it for you.
They will be able to sort it for you.

TameImpala · 27/10/2022 17:45

Thanks, I will do this tomorrow

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