I checked out of a large hotel on Monday morning. Next to the reception there was an Express Checkout box where you drop your room cards. I thought I best approach the guy on reception, just to make sure everything was paid for etc. as the payment had been ‘held’ against my credit card.
i said to the man: ‘I’d like to check out please’. He did a bit of typing on his keyboard and then said to me: ‘all checked out for you’. I looked confused and said: ‘how did you know my room number?’, he then said: ‘what’s your room number?’
I said: ‘406’. He then did a bit more typing and said: ‘all checked out, do you need a receipt?’
Was he fake typing the first time so as to not embarrass me because he doesn’t need any information from guests upon checkout?