Online order and refund

[Viewofthesea]

I placed an online order on Monday to a petshop. I presumed I would have got a dispatch email at some stage but there's nothing in me email. I checked back online to the shop that I ordered from and I went to look at their policies and terms and conditions and that part of the website was all blank. There was no terms and conditions or policies and no indication about shipping. I sent an email yesterday but it went ignored. My email did not have a bad tone. Do you how when some people complain they think it gives them a right to be abusive. I wasn't like that. I gave them my order number and I was requiring about dispatch. I checked my email today and also in the spam box but there was nothing there. Also there is no delivery. At lunchtime I sent another email requiring about my order and the dispatch but its ignored once more.

At this stage, should I wait for them to contact them or should I be asking for a refund by the end of the day.

The fact is they have no information on their website and my emails have been ignored since yesterday. It's so rude. They could have at least responded or given me some indication of dispatch and shipping.

Did you get an order confirmation email? What was the estimated delivery date? I'd probably try calling them rather than email if I'm honest

Is a reputable company? If you haven’t received any kind of confirmation it’s possible you made a typo leaving your email address, it happens a lot. Are they on social media?

Has the money come out of your bank account?

So you've given a company one working day to reply to an email and are in a mood you've not had a reply and think they are ignoring you?

Most would reply in 3-5 working days. Have you tried contacting via telephone? How long do they advise for delivery?

I got an email confirmation. The money came out of my bank. They are on social media. I looked at their twitter but it looks like they do t use it much. There was no information on their website or in the email confirmation about the delivery time frame or how long they take when you contact them. All of this info is usually online in every other place.

There's no information on their online shop or website or in my email confirmation. When you contact an establishment the information is usually online that it takes 1 or 2 or however long for them to contact you back. There's no information from the shop that I ordered from.

I expect they’ll send a shipping notification shortly, Royal Mail are on strike today. Message them on social media maybe