When will British Gas bill me?!

[Clarabellawilliamson]

I was transferred o er to BG when my supplier went bust in February. I got bills through in March and payed them straight away. Then there was a back and forth period where they would cancel my bill, refund the money, issue a new bill for a slightly different amount, I would pay it, and repeat.

Things settled down and I payed my DD every month, but have had no bill since April. The amount of credit I am building up has stopped increasing, despite DD payments going in (I have screenshots) but still no bill!

I think they are 6 monthly, but that brings me to October and still I have no bill!

If you are with BG and pay 6 monthly, when does your bill come?!

Are you submitting meter readings?

I've been transferred to them as well. Similar story re bills. I think it is 6 monthly, I have tried to change to monthly but not sure if it will happen. I hate not knowing what we owe properly, would rather pay it off each month.
We went to BG last September, no bill or DD until December, then a bill in June/July, but some refunds and cancellations in between! Am hoping for a bill soon.
It's odd that your credit hasn't gone up if you are paying DD. Have you got the app or an account online? That's the easiest way to see if they have billed you.

I've got a smart meter and they tell me it's working. I can see my usage in the app (eg using gas when hot water is on) so I'm pretty sure it's working.

I'm in a long queue to talk to a chat bot online now!

He was actually very helpful! Bill is due 11th of November and apparently the credit not updating is a known fault in the app and will be sorted by Friday.

Not 100% convinced on the last one, as he couldn't see what my correct credit amount should be. Glad that I occasionally take screenshots of my usage and credit amounts though or I would have no way of proving it!