WTAF is going on with Halifax call centre?

[DoAllMyOwnStunts]

I normally avoid call centres like the plague but my credit card has stopped working.

Wait times are an HOUR?! Is this a covid thing? Or a Halifax thing? Or is there a sudden general banking crisis that I haven't heard about?

Anyone what to chat? I have an hour to fill...!

Still not been answered so that's an hour and a half.
Wonder how much this is costing me.

Ime it's a working from home thing, it's almost impossible to get a cll answered in a reasonable length of time nowadays

Do they not have a freephone number, that's really not on

Call centre work is utter shit and nobody wants to do it so they’re probably massively understaffed

It's a we couldn't give a shit about customer service and prioritise our profits over investment but everyone else does the same so you'll just have to suck it up and probably pay for that privilege thing.

I just got through there to be told Mastercard in general are having an issue. Hence my card not working and hence the huge call wait times.

I suggested they may want to publicise this a bit more to save folk phoning up. Looking at their Twitter, it does appear they are replying to direct tweets to advise about this but it might be handier if they posted a more general announcement.

I'm now applying for a VISA creditcard with Nationwide so I have an alternative if this shit goes down again.