On 25th July we placed a home delivery order with Sainsburys. I ordered a box of hair dye that should have cost £5 but they substituted it with one box of a different colour which for some unfathomable reason they scanned it for times so they wanted me to pay £20 for one box of Swarzkopf hair dye. They also replaced some ice lollies that were on offer with some that weren’t so they wanted £7 for 4 (2 boxes of 2) ice lollies!
We declined both of these and should have been given a refund of £27 within 5 days but it never arrived.
After a week, I called customer service who offered me a voucher for an online shop but I don’t want to shop online with them again as there were also lots of missing items and short dated items. The advisor rang the store and said I’d get a refund within 5 days again.
This also didn’t arrive, so I rang again this Tuesday and eventually spoke to a lady who was lovely but said she couldn’t speak to me because it’s my husband’s account (even though I’d already spoken to someone). DH rang and was assured the money would be refunded the next day and DH asked her to make a note of this.
We still haven’t received anything almost 3 weeks later! DH asked to speak to a manager and they put the phone down on him. We need that money! It’s almost half a weekly shop for us and I would never spend £20 on one cheap box of hair dye!
How on earth do we get our money back when no one wants to help??