Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Tesco help!

6 replies

Neolara · 21/07/2022 22:38

Aaaagh! I meant to order a delivery but have just noticed I've ordered click and collect at a far away shop by mistake. I've spent the last hour putting things in my basket. How can I change this on the app?

If I cancel my order, will my basket empty?

Is there a way to change my order from click and collect to delivery?

Or could I change the click and collect to a closer venue? If so, how?

I'm due to collect at 9sm tomorrow so no time to ring Tesco in the morning.

OP posts:
WhatWouldHopperDo · 21/07/2022 22:39

I think you can just click change my slot. It won’t empty your basket.

DownNative · 21/07/2022 22:42

If you cancel your order, your basket will empty.

From Tesco:

What’s the amend/add cut-off point?

For both Click+Collect and home delivery orders, you have until 11:45 PM the night before your collection or delivery to make any changes.

Can I change my delivery or Click+Collect slot?

Yes, as long as this is no later than 11:45pm on the night before your delivery or Click+Collect date. Selected stores can also support with changing your delivery slot up until 1pm for same-day delivery or same-day Click+Collect orders. Please check your order confirmation email for details.

There are a couple of ways to change your delivery or Click+Collect slot:

You can change the slot you’ve booked while doing your online shop. Just select ‘Change your slot’ in the shopping basket on the top right of the page. If you’re using the app, tap ‘Make changes’ on the home screen, or select ‘My orders’ from the left-hand menu.

If you’ve already checked out and are using the website, select the ‘My orders’ button on the right-hand side of the homepage or go to 'My orders' at the top of the page. This will take you to a list of all your orders that are in progress and that can be changed. If you’re using the mobile app, you can do this from the homepage by selecting ‘Make changes’; or from the left-hand menu, under ‘My orders’, select ‘Make changes’, then ‘Change delivery slot’. Next, select a new delivery slot. Finally, tap ‘Update order and check out’ to confirm your new delivery or Click+Collect time.

Neolara · 21/07/2022 22:47

Thank you both. I can see how to change a delivery slot. I can't see how to change the store I am due to collect from. Any ideas?

OP posts:
WhiteFire · 21/07/2022 23:14

Are you not able to do it in the change slot part, there is an option on mine to change location.

sunnyside238 · 21/07/2022 23:22

WhiteFire · 21/07/2022 23:14

Are you not able to do it in the change slot part, there is an option on mine to change location.

I just looked on my app and can't see to change location only the time

OP have you tried on the webpage

GroggyLegs · 21/07/2022 23:36

Cancel it, then select it from 'your orders', click 'show all products' and select 'order again' for your new date - might not be tomorrow though

New posts on this thread. Refresh page