ASOS Customer Service not working - missing deadline for return

[oldtimeswhatnext]

Desperately trying to return an order to ASOS but cannot create a return as it just keeps opening a new window with my order. Customer service live chat isn't loading.
No email or phone number
Any advice?

I think the online chat opens at 9am

Did the order come with a returns slip? Couldnt you just drop that into the parcel and take it to the Post Office.

Sadly no returns slip in the parcel.

Customer services has the little circle going round...

Have you tried creating a return via the app?

@JolieJ I've just installed the app - and today I have missed the returns deadline. If I'd managed it yesterday I could have dropped it off at Asda.
Still no customer service though - it just redirects me to the website.

How long is the return period? Most stores are pretty generous these days.

@BernadetteRostankowskiWolowitz it's 45 days max which is generous but I've had substantial family problems recently and have been so overloaded I just couldn't do the returns.
And customer service isn't working so I can't discuss it with them.
I feel so defeated that I have no point of contact.

Try contacting them through Twitter although I'm not sure you'll have much luck if you've missed the returns deadline. Worth a try though.

@ermagerdabear I tweeted yesterday but haven't heard back. A simple email address would really have helped. I could have returned the parcel in time if technical issues hadn't dogged my progress.
I've written a letter using Resolver but now I've to work out what postal address to use.
It's awful, completely obfuscated.

ASOS live chat is still loading and it's just utterly infuriating