I'm ridiculously stressing about this please help

[delilabell]

First I need to say I suffer from massive anxiety.
I'm taking my children out on the train tomorrow. I completed an online family railcard renewal but to show the ecard you need to dow load an app.
Every time I go on the app to put in the code to sort it it just says "oops there's a problem" ive tried on my husbands phone too.
So ive paid £30 for the card but without having it I have to pay £36 for the tickets rather than £16.
I'm feeling so anxious about it and don't know what to do tomorrow .

Do you have an email with the family card details? You could try showing it at the staton and explaining the problem with the app.

I do yes that's a good idea thank you x

How did you get on?

They refused to accept it :-( so I had to pay the £36 plus the £30 for my railcard. I'm going yo have to phone up and ask for my money back somehow

Thank you for asking btw. Really kind of you

I've had problems with railcard renewal before and when I managed to speak to someone, they were very helpful.
I've just redone ours 2 weeks ago where I got a digital download code sent on email and I had to add that to the app that I already had.
Have you redownloaded the app to your phone - I had an email last week to say there were problems displaying the digital rail card so I had to back to the App Store and download it again.

That's so annoying, OP. Hope you had a lovely day, even though this must have put a cloud over it.

They will usually refund the difference once a year if you have forgotten it so there must be some scope for it to be sorted out