Tesco delivery question ..

[bizzey]

Not done a delivery from Tesco for ages ,so don't know if this if the norm now.
But I did not get a printed copy of the order /receipt.
Have they stopped it ?

Also ,I ordered a couple of ready meals with only a 2 day use by date on .(18th)

I checked the page again and it has a 6+ on the picture .

Have I just been unlucky ?

Reason being ...
I bought some bowls that were not what I thought and want to know how to return them .

Thank .

I always get a printed copy of the order.

You should have been emailed a receipt earlier in the day.

They quite often have ‘things with a shorter life than we’d like…'.

They don't give a paper list anymore.
Also, give them a call and say there were short-dated items you will get refunded. Or next time check when delivered and you can give back to the driver who takes back and you get a refund.

All done by email now- no paper.
Sounds like they chose short date meals without looking but as pp said they’ll refund if you complain and they can give you a refund for the bowls from your email. I lost a receipt from in store and returned a faulty item for a refund- they managed to trace the transactions through my Clubcard and because I remembered which till I went to!

I've had shorter days things before but it's always highlighted on my email receipt and you can give them back to the driver if you don't want them.

I had one on Thursday and got a printed receipt so must depend where you live...

AHH thank you.
Never think to check the dates on deliveries as I am too self conscious about unpacking the crates as quickly as I can !

I have bags ready by the door and just bung the stuff in while sitting on the floor and then get stuck in the middle of all the bags !

Are they open now ?
I will try and find a number .

No, Tesco are not doing it all by e mail now. They are rolling out the system gradually - our delivery centre (a huge, purpose built depot) has not switched yet and I have been told that we will be notified of the change well in advance. We had an issue a couple of weeks ago and this was what I was told by customer services. I also have a family member who works for them on the delivery side of the business and they checked for me and confirmed this to be the case. Anyhow, @bizzey, if you call customer services they are usually very helpful about this type of thing.

Email receipt here too. Tesco have fantastic customer service imo, although I am a delivery saver customer, so I don't know if that makes a difference? They always refund anything I'm unhappy with, no quibbles (infrequent).

It's really annoying getting short sell by dates - but while you may look at the dates when shopping in store the picker won't be, though agree it's annoying when the description say 4+ days or whatever.
I get emails now, and always forget to check before the delivery arrives, so it's only when unpacking the crates when I notice a substitution.
The bowls you'll probably have to return to the store.
By the way hand the delivery guy/gal a bag they'll help you.

I still get a paper copy!

0800 323 4040 for their groceries customer service. They're still open.
They're brilliant on the phone. I called last night with an issue from yesterdays order and was refunded within 10 minutes

Thank you all so much .
I did phone them,got through very quickly...and got refunded.

She is going to raise it with the store as 3 items with a 2 date use by was not right.

Yeah...the bowls need to go back to a main Tesco ,which is 1/2 hour away in car ...that I don't have !
Or on my next delivery,the driver will take them away .

But yes, very good customer service.