Cleaner

[BobHadBitchTits]

I've had real issues with finding a decent cleaner.

The first one cancelled at the last minute a lot.

The next ones increased their rate by £2 per hour. As they also used my products, this made them really expensive for the area.

I decided to try someone else. It turns out that it's a small business with a few different cleaners, instead of an individual. The first week someone came, she finished 10 minutes early. A different cleaner came this week. She also got everything done 10 minutes early, so she gave my living room a really quick clean in the remaining time. I was really pleased.

The boss has since messaged me saying that it's too much work to complete in the allotted time, so suggests I increase the time slot by an hour a week. How is it too much work if twice they've finished early? Are they trying their luck?

Sorry for the boring ranty post. I'm aware how lucky I am to have this issue.

Keep searching until you find the right one. Most companies aren’t concerned as long as they get their money. If they are finished in the usual time slot then another hour isn’t necessary. I was a cleaner and being self employed meant my reputation was everything, find individuals for that reason and avoid agencies and companies without good/many reviews. It’s a difficult job and often on a low wage so a good, reliable and trustworthy cleaner is worth every penny. Don’t settle if you’re not happy.

The owner has presented you with the perfect opportunity to say what you've said here - they both finished early and one did extra to fill the rest of the time. The owner is probably unaware, they are definitely trying their luck!

I'd also tell them that you're happy with what they can do in the time slot, as long as they are working for that amount of time you won't complain if they don't finish everything. (that's the arrangement I have with mine).

Thank you, both.

I did say straight away that the list was just what I'd like, but if there's not enough time then that's absolutely fine.

The boss hasn't replied so hopefully that's the end of it, but I feel a bit awkward now.