Help please.. sold something on eBay buyer had paid for second class Royal Mail postage. NOT TRACKED.
They are now saying item hasn't arrived. I've sent proof of postage which has their postcode on.
They've opened a case asking for tracking info.. but they didn't pay for tracked postage. So how does that work? I'm I going to have to refund them, even though I have a receipt with which proves I posted the item?