Help! I've been charged for an App - how do i get my money back?

[custardbear]

As the title says, there's a spurious App on my phone, I've checked and it's been charging my account £7.49 a week since October ! I'm godsmacked! It's

Future baby & palmistry

Apple have approved a refund of £50 but I've spent over £300 on this bloody thing - I'm pissed off with myself I didn't even se it and have no subscriptions usually so never check my phone subscriptions ... I didn't even realise I could to be honest until today

Any ideas for this techno numpty to get my money back? I suspect it's a free trial thing they got clicked and it's automatically started charging and continued for 9 months! Argh
Thanks

It should be clear that it's a free trial and then you pay from X date unless you cancel. I think Apple have been generous in giving you a £50 refund. Do you not check your bank account regularly?

I'm not sure why you think you can get your money back.
If it's maybe one week over and you forgot to cancel then maybe.
But 9 months, and presuming it emails you every week to confirm payment.
I don't understand what you're going to tell them.
Not noticing that you've had it installed isn't exactly a valid reason.
I'm trying to tell you this in the nicest way possible but I think this might just be an expensive life lesson for you.

Sorry.

Did you actually download it, agree to pay for it after a trial period and then forget about it? If so, I'm not sure there is anything you can do but put it down experience.

Did you download it?

Did you then agree to start a free trial and if not cancelled be charged that amount every week/month?

Did you just forget about it afterwards?

Have you used the app since?

If yes, you are not entitled to a refund, it's as simple as that. Not even the £50 which I assume it was a gesture of good will.

Eh? Why do you think Apple owe you anything?

Don't you check your bank statements?

I didn't download it

Also I've never used it and I can't find the icon on any of my phones or iPad

I get an email every time a subscription goes out of my account from Apple. Did you get these and just ignore?

You need to approve any app purchase with your Apple ID. So it won't just have downloaded it out of nowhere

You will have downloaded it, you just don’t remember. You aren’t entitled to your money back and Apple have been generous with a £50 refund.

@custardbear if you go to the app store and search for the app , it will show if it was downloaded previously and deleted.

Do you have children? Could one of them got it on your tablet without your knowledge?

You can also disable in app purchases .

@alicequartz - how do you do the cancelling of in-app purchases? That would be helpful

You’d get an email from Apple every time they took the money. It would also be on your bank statement. How did you miss this every week since October?!

How did you not notice for over 9 months, unless there's a good reason for that I'm not sure I believe that you didn't download the app.

[quote custardbear]@alicequartz - how do you do the cancelling of in-app purchases? That would be helpful [/quote]
Settings > Screen Time > Content & Privacy Restrictions > Turn On > iTunes & App Store Purchases > In App Purchases > Set to Don’t Allow

But if you agreed to a trial that you then didn’t end, which has led you to pay £7.49 a month, that wouldn’t be covered by in app purchases because it’s not an in-app purchase. It’s an agreement you acknowledged when you took the trial.