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Morrison’s click and collect - how late can I edit an order?

5 replies

Whyismycatanasshat · 21/04/2020 19:14

Basically the thread title; I’ve emailed and tweeted with no reply, which is understandable but I actually need an answer on this one... I know for home delivery you need to finalise your order 72 hours before delivery but is it the same on click and collect - I’ve never used it but am trying to organise a click and collect for my parents who live 2 hours away!

OP posts:
42andcounting · 21/04/2020 19:19

It's the night before, I think it's 23:55pm. If you've got the spot booked it will tell you on the top of the screen when your slot is, and when the order has to be finalised by.

Whyismycatanasshat · 21/04/2020 19:56

Thanks for the reply; I was wondering if that was just automated as I’m sure that notification said I could edit their last home delivery slot until right before as usual, but the website said 72 hours!
And I wasn’t sure if click and collect was the same.

I worry about the order being cancelled if I mess with it and then I really can’t get them anything.

OP posts:
Glassmami · 21/04/2020 20:00

I think both options are 72 hours before now

Whyismycatanasshat · 21/04/2020 20:09

Hmm; I’ve finally got on the site; this is the blurb for home delivery:

How late can I make amends to an order?
Every order has a cut-off time, but it can vary depending on when you placed your order and what delivery slot you booked. Please check your confirmation email to find your order's cut-off time.

To allow us to deal with unprecedented levels of demand, please finalise your order as soon as possible after placing it, and several days in advance of your delivery - no later than 72 hours before it is due to arrive. Due to unprecedented demand, further edits after this point will cause disruptions to our fulfilment service and could cause your order to be cancelled altogether.

UPDATED ON: 31 MARCH 2020

Vs the blurb on click and collect:

What if I want to edit or cancel my order?
Once your order is placed in advance, you will have until 11:55pm the night before the day of collection to edit or cancel your order. After this point, please contact the Customer Service Desk using our 'Contact Us' form.

UPDATED ON: 27 MARCH 2020

Looking at the updated dates, it does look like it’s been amended during the current situation but click and collect is still the night before.

OP posts:
42andcounting · 22/04/2020 09:39

I wonder if they're just being cautious because of the amount of people trying to use the site. The queue just to access the website was about 15000 when I tried last week, which might cause you to miss your deadline if you left it til the last minute.

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