Can I/How Would I Decline A Royal Mail Tracked Parcel?

[WildUnknown]

So, this parcel has :

1. Been sent to a neighbours address in error

1. The company concerned have been told no less than FIVE times that their system has me listed at the wrong address

1. I have informed the company I no longer want their services

I have just received a text on my phone to from Royal Mail to say a parcel will be delivered tomorrow from this company. Though they have my phone number right they will almost certainly take the parcel to the incorrect address

I have been on Royal Mail website and there appears to be no way to decline to receive the parcel before it arrives. I have let the neighbours know but at this time I really don't want them to be bothered.

Is it with Parcelforce? I had to phone them 5 times and contact them on social. Media before a package was delivered to the correct place. Can you phone customer services?

Its Royal Mail Tracked Delivery

Unhelpful Website

Autobot Online Chat

Not sure anyone would answer in current circumstances if I could find a number