We had an IKEA kitchen installed last year. We used their fitting service, which comes with a 10 year guarantee. We noticed a leak inside the cupboard under the sink and also water coming through under the kickboards. This is a concern as the flooring is new and is starting to become visibly damaged.
I called Ikea on 2nd January and raised the issue. I hadn’t heard anything for a week and called them again. Someone eventually came out on 21st Jan. He confirmed it was a fitter’s error and some of the kitchen would need to be replaced. He said he’d be in touch the next week - nothing. When I contacted him, he said he’d speak to Ikea.
I’ve called Ikea numerous times since; I’m always either fobbed off or transferred to someone else who says they’ve logged it and someone will be ringing me on x day, they never call. I emailed the kitchen service this morning and again raised the issue, this time threatening a formal complaint and again, no response.
I’m feeling really fed up now. We spent £10k on the kitchen and the new floor is slowly being ruined.
Can anyone give any advice on how to get them to sort it out once and for all?