I went to boots to buy some lemsip and calpol for me D.C. and DH who are sick with cold.
The rule about not selling more than 2 paracetamol items applies. I've got 2 packs of lemsip, calpol and one pack of cold and flu tablets. Fine. In the past the staff just do 2 transactions.
I get to the till which is long. They call another member of staff to help out. Lady on the beauty counter tells me to come to her for service. Scans the calpol and lemsip and says I can't buy anything else since I've exceeded my 2 paracetamol limit. I said just split the transaction in 2. She says no she can't do that. If I want more than 2, I need to go to the pharmacy. I said if I left the store or even left the queue and came back I'd be able to buy those items again. She's like, I don't make the rules.
Fuming, I walk to the pharmacy. Pharmacist isn't there. Waited for 7 minutes. Even more annoyed I go back to the original queue. New staff says can't buy more than 2. I politely asked her to do 2 transactions. Nope, can't do she says. Before I know it, I'm shouting at her about this ridiculous rule and how I've now been in 3 different queues / tills trying to buy some bloody lemsip.
Anyway, she refuses to serve me. Walks off😡
Now new staff at the till: I said I'll pay for these 2 lemsip and re queue. I paid and walked back to the pharmacy with my 2 other lemsips where the pharmacist or possibly manager is serving. She said she was really sorry the staff are allowed to split the transaction. She doesn't know why they didn't. At this point I started crying - I guess being ill and the stupid staff not using their brain plus finally being validated set me off.
Anyway, now I'm gone and I feel really shit for shouting at the staff. I remember being on the texting end of terrible customers and it's awful. I want to go back and apologise to the staff member but at the same time I'm pissed that 3 different people lacked the ability to use their brain over some bloody lemsip!