Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Can I change a Hermes delivery after I've sent the parcel?

3 replies

VivaLeBeaver · 14/08/2019 22:17

I got confused on the website and pressed the wrong button and haven't selected next day delivery. Have dropped parcel off this evening at the drop off point. Their chat line is closed, if I contact them tomorrow and pay the extra does anyone know if I can upgrade?

OP posts:
PivotPivotPivottt · 14/08/2019 22:21

I know you can't change anything about the delivery when receiving a parcel as tried to do it recently but hopefully it's different for sending. Just a warning though they are a nightmare to contact as only have live chat. They don't seem to have a number which allows you to speak to anyone and the robot number I called last week charged me £6 for the privilege. Sorry I know that's not very helpful but I find Hermes useless so I wouldn't get your hopes up.

outthewindow · 14/08/2019 22:22

Hermes are spectacularly unhelpful, so I doubt it.

VivaLeBeaver · 14/08/2019 22:29

Aghh. Ive messaged them so will see if they respond. Won't ring if they might charge me £6 so thanks for the heads up.

Tried to do a buyer a favour and wished I hadn't. Told her last night if she wanted it I could post it this morning. She is desperate for it this weekend. So she emails me at midday to say she wants it and has paid.

But I was out by then and couldn't post it. Am at work/busy tomorrow so can't get to post office. So rushed about this evening printing off Heremes sticker and getting it to drop off point and have ballsed it up.

She should have flipping emailed me back last night or this morning and then I'd have taken it to the post office as planned. I think I might just ignore my emails until Monday!

OP posts:
New posts on this thread. Refresh page
Swipe left for the next trending thread