I'm front of house customer service (retail) AMA

[Stripy29]

Not sure if anyone will be particularly interested but i love these threads

can I get a refund on this soiled item from 10 years ago?

Naming the store/shop or place would be helpful

Or type eg retail, phone shop, DIY etc

@notea accurate.
@quencher Its a retail store, think food, clothing, homeware ect

Do you often wonder why you can't be armed with more than a smile and a name badge?

@IJustHadToNameChange at times. The general public really can be awful.

I used to work in retail, both as a teenager (Saturday jobs) and as an adult.

It was dreadful.

What are the chances that my expired m&s voucher will be accepted in the store. It's worth a lot but for some reason I forgot to use it before the expired date?

@quencher if its expired they legally have no obligation to honour it. Although they may decide to do it as a goodwill gesture. Id go in store and enquire, wouldn't ring their customer service number personally better to do it face to face.