Trying to help my elderly father with a call, and of course, he states his sex as male. He is then asked about his gender identity. The issue I have is that when he stated that he didn't have one, but that his sex is male, that didn't help the call handler answer the gender question because N/A wasn't an option they could select.
I think that N/A should be an option. Not everyone believes in, or has, a gender identity. If the NHS is going to have a question about gender identity, there should be options for the whole range of answers, and it should not assume that everyone 'subscribes to that religion' (for want of a better way to phrase it).