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Shielding service 03333050466 is this a scam?

(44 Posts)
hellsbells99 Thu 16-Apr-20 13:09:13

Just had a text about shielding from a different number than usual. It says UK Gov National Shielding Service & expect a call on the above number.
I have googled it and there is a mixed response on whether this is a scam.
Please can anyone advise?

OP’s posts: |
dementedpixie Thu 16-Apr-20 13:15:07

I googled the shielding details and found this:

To give you confidence, the phone number they’re calling from will register on your phone as 0333 3050466. It is not a live telephone line, but if you call it you will get the following recorded message:

“You were called today by the Shielding Helpline, sorry that we missed you, there is no need to call us back as we will try again soon. Thank you goodbye”.

pocketem Thu 16-Apr-20 13:16:26

Check your shielding letter. Some people say this phone number is in there as their contact details

hellsbells99 Thu 16-Apr-20 13:25:19

Thanks. I haven't got the letter. It is my mum that is shielding so she has the letter (and doesn't really understand what she is reading to me over the phone) - but it is my mobile that we have registered against mum's name so I get the texts (mum doesn't have a mobile and this way we can try and keep on top of things).

OP’s posts: |
Fanacapan Thu 16-Apr-20 13:25:21

Definitely legit, it’s the number quoted on department of health advice to GPS.

TheGreatWave Thu 16-Apr-20 13:33:10

Hope that pp have reassured you
It is always worth checking these things out.

pocketem Thu 16-Apr-20 13:51:16

Yes, I've doubled checked and it is indeed legit - the number is on page 5 of the shielding letter, see here

hellsbells99 Thu 16-Apr-20 15:27:29

thanks very much all.

OP’s posts: |
Livolo Thu 23-Apr-20 09:24:11

You were called today by the Shielding Helpline. Definitely legit! Please take a look here:

NervousInYorkshire Mon 27-Apr-20 16:48:25

I've just had a missed call too, but didn't think I was in the shielding group - I've got a few underlying conditions but I don't think I'm classed as extremely vulnerable, and haven't had a letter confused

If anyone else has had a missed call from them, how long did it take for them to try again please?

JaneEliz1 Mon 27-Apr-20 17:08:07


A GP's surgery has advised me that this is definitely a scam.

Please don't give them any information

AndOr Mon 27-Apr-20 18:34:09

I've just had a missed call from this number. They left a voicemail but I couldn't tell what they were saying as the background was noisy.

I am definitely not on the shielding list as I am lucky enough to have no long term health conditions whatsoever, and neither do any of my immediate family. I have not received a shielding letter.

I rang the number back and got a recorded message that sounded legit confused

So I rang my GP surgery and they said they've had a lot of similar calls today from people who have been contacted but are not shielding. They have added my name to the list to investigate.

Sounds like there's been some sort of data leak or mix up somewhere shock

hellsbells99 Mon 27-Apr-20 22:59:23

They have contacted my mum. She just said ‘my daughter is sorting it’ to nearly every question they asked - shopping etc. But then they asked her how she was getting her pension out of the post office and she has got a bit upset about this. Luckily she hasn’t given them any info.

OP’s posts: |
ZagaduBoo Mon 27-Apr-20 23:13:38

I would like to know the answer to this. I had a wierd automated answer message and then a call from the NHS Shielding Team to tell me to shield immediately for 12 weeks from today. It was bloody dramatic. I explained my condition and she spoke to her manager and said I should shield and could call 111 for a letter and did I want help with food. I asked for their number and not being funny it was a lot less digits than the one above, it did not even sound right.

If its a scam its bloody ridiculous.

ZagaduBoo Mon 27-Apr-20 23:14:31

@JaneEliz1 can you elaborate, how do you know?

WorkingItOutAsIGo Mon 27-Apr-20 23:23:32

I have a text from this number and it was followed up by the official letter. Not sure I believe people saying it’s a scam.

NervousInYorkshire Tue 28-Apr-20 12:14:17

I called my surgery and they said it was a valid message. When I said I'm not in the shielding group, they said I am, and I should have had a letter.

I'm a bit taken aback and frazzled.

They're doing another one today for me to try get collected by someone.

dementedpixie Tue 28-Apr-20 13:04:52

The number given is a valid number for the shielding team. I dont know why JaneEliz1 says otherwise

michaelbaubles Tue 28-Apr-20 13:15:40

A valid number showing on your screen does NOT mean it's a genuine call from that number. Scammers can spoof numbers - the do it with fake bank calls all the time. I'd only trust it if I'd called back the GP myself to check.

TerrapinStation Tue 28-Apr-20 13:21:34


I had to check this for a relative and if it's a scam it's a massively complicated one including faking an NHS England website

@JaneEliz1 can you come back and give a bit more information please everything I can find suggests it's totally legit.

Toomuchtrouble4me Tue 28-Apr-20 13:58:17

What is the scam though? If it is one? Are they asking for money?

WorkingItOutAsIGo Tue 28-Apr-20 13:59:58

Right now I think the people telling you this is a scam may be guilty of circulating fake news and causing consternation and upset. I spoke with my GP and it was all legit.

Dunlurking Tue 28-Apr-20 14:11:07

I asked the caller to give me my NHS number over the phone as proof of who they were (NHS number on the letter)They were happy to do that. They just want details of whether we have access to food or need deliveries, if we know why we’re shielding, do we have any dietary needs, and to remind us we mustn’t go out. If you don’t answer the telephone they keep trying until you do! After the first answerphone message was left I registered on the website but it didn’t stop the calls.

AndOr Tue 28-Apr-20 22:39:23

I was received another call from them today which I answered this time. The woman I spoke to couldn't tell me why I was on their list, and suggested I ring my GP. But I already spoke to them yesterday and they confirmed I wasn't definitely not in the high risk group, or even moderate risk group.

I don't think it's a scam, but I don't think the list of people they're contacting is always correct.

NervousInYorkshire Thu 30-Apr-20 13:32:32

I've managed to answer one of their calls yesterday; I've also been called by my council today after the shielding service passed my details on - I'm getting a volunteer to help with shopping (yay!).
Looks like it's definitely not a scam (disclaimer: provided someone's not just harvesting phone numbers and I actually do get a volunteer).

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