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(24 Posts)
stonechallenge Fri 08-Apr-16 10:10:38

Posting in here for traffic.

Anyone ordered anything from

I have. Not received anything & they won't answer emails!!!

19lottie82 Fri 08-Apr-16 10:38:10

Looks like it's a Chinese site.

When did you order your goods and how did you pay?

PegsPigs Fri 08-Apr-16 23:09:19

Yes about a week ago. Really lovely tankini but now you've got me worried!

PegsPigs Fri 08-Apr-16 23:15:07

Just checked and it was 25th March so 11 business days and it says shipping will be 7-12 business days. I logged into my account and there's an 'urging shipping' button that when pressed thanks you for reminding them. What legitimate business forgets to ship unless you log in and remind them?? That's got me worried...

19lottie82 Fri 08-Apr-16 23:33:11

If it's coming from China it can take up to a month, so I wouldn't worry yet. Again how did you pay? If by credit card or Paypal you will be able to make a claim if your item doesn't appear. (Not sure about debit cards?)

Chinese sellers aren't the most reliable, mainly due to the quality / sizing of the garments and also the high number of items that get lost in the mail.

A quick investigation around the site or Google is usually enough to tell you where the site is based, if you'd rather avoid these risks.

weeonion Fri 08-Apr-16 23:37:05

I order 2 dresses from them. One arrived about 4 weeks later. It was tiny! It was meant to be a size 14 but I couldn't get it over my head. A size 6' friend tried it and it was a snug fit! The other dress didn't arrive and after many emails, they said I had a credited amount with them. Cue more emails and it took about a month to get a refund.

stonechallenge Sat 09-Apr-16 06:48:29

Damn!!!!!! Ok - I'll now check Monday & see what's going on.

Paid by PayPal so where do I stand? Can I request refund via PayPal?

YoMommasMomma Sat 09-Apr-16 11:41:49

This site is a scam. If items arrive at all they are the wrong size and terrible quality. The pictures they post on their website are just pictures of random people from the Internet. When they get an order for one of the items they make it up then. Please don't shop with them. I hope you will be able to get your money back.

PegsPigs Sat 09-Apr-16 22:42:52

I ordered this and I've just done reverse image look up and they've nicked the photos from a company called Swim Spot. Much MUCH more expensive so that's confirmed for me it's definitely a scam.

PegsPigs Sat 09-Apr-16 23:04:48

I looked on Swim Spot to see how much it would be knowing international shipping is often extortionate. Wasn't expecting to find a big price difference between Great Britain and United Kingdom grin

stonechallenge Sun 10-Apr-16 09:02:16

Oh god that's what I ordered too.

Shall I make a claim back via PayPal?

PegsPigs Sun 10-Apr-16 09:47:14

You've got 90 days to claim back with PayPal. I'm going to give it a month with regular chasing because I do actually want it. If it doesn't appear then I will have lots of correspondence to send to PayPal to show I've tried.

jellybaby49 Sun 10-Apr-16 09:57:37

I ordered and received a skirt, was very cheap but quality was awful!

mickeysminnie Sun 10-Apr-16 10:06:06

Thanks PegsPigs! I really wanted that swimsuit but didn't know how to find out the actual sellers!!

stonechallenge Thu 14-Apr-16 16:22:59

Order arrived today, total crap!!!

Arran123 Fri 17-Feb-17 20:11:53

Oh dear. I ordered a dress from Rotita just over a week ago and am worried, after reading comments, that I have made a big mistake. I have not received any communication from them. I paid using PayPal and it has been taken from my bank account. Could someone give me their e mail address please as I don't see it on their web site? Thanks.

semanwen Sat 18-Feb-17 12:29:26

I ordered a dress, I needed a green dress for a specific reason. Paid extra for quick delivery. It didnt arrive on time. I then went away for a few weeks and it arrived whilst I was away.

It was rubbish, nothing like the images. I chalked it down to experience.

Months later I found the package when sorting out and decided to do a paypal claim. Rotita offered a 10% refund, then a 50%, I refused and paypal said to return it for a refund. Tracked to china was greater than the price of the full refund (although paypal said the buyer would cover returns).

I emailed paypal pointing out the return cost and stating that I didn't trust the seller. I got a full refund with no return required.

Badgertastic Sat 18-Feb-17 17:05:08

I ordered a swimsuit but after purchasing I checked the company reviews and got really worried the company was a scam. I cancelled the order with the company by email and requested a refund through PayPal, which I received after a few emails. Weirdly the swimsuit did arrive but it was ages later. The quality was awful and the sizing was tiny. I was so glad I had received the refund. I would never purchase from them again.

Nurseblossom Sat 01-Apr-17 19:51:40

I am having problems with this company. Item arrived but was too big although I used their size chart. They are very difficult to get hold of but when I did they said I should try to sell it or give it to charity. They also said they would consider a partial reduction for the item but I haven't had a reply to my reply. The item incidentally was sold a top but turned out to be a dress.. I will involve PayPal, which I told them, if I don't have a satisfactory outcome.

NashvilleQueen Sat 01-Apr-17 19:56:19

They always advertise on FB and lots of the comments are from angry customers.

Lilly2002 Tue 14-Nov-17 19:33:38

Maybe let your local Trading Standards Offices across the UK know of any difficulties? They may be compiling the number of people who have tried to order but not received items. They may also know if the Company is genuine. I thought it was US-based.

getaname1 Thu 07-Jun-18 10:11:31

This company based in China doesn't care about their customers so watch out. Paid extra for early delivery of my order - took over a month. When I complained they said I had ordered HOT SALE items and couldn't have fast delivery. I think all of their items are HOT SALE. In any case why did they allow you to pay extra if you can't have early delivery on them. Then they said I could have a 50% refund if the goods arrived after a certain date. When I contacted them to ask for the 50% refund they changed the date and said I couldn't have one. The goods were too late for my holiday and in any case didn't fit - their sizing is all over the place. I'm going to sell them on eBay - why - well take a look at their returns policy. Besides which I wouldn't trust them to refund me anyway.

getaname1 Thu 14-Jun-18 10:35:20

Hi put a message on here about this Chinese company but it seems to have vanished. Having given up all hope of a refund I said I was going to contact Barclaycard to get them to sort it out. Rosita's reply was ' Best Wishes!' which I think translates from Chinese to English as 'Up Yours'.
Be Warned - I've got £80's worth of very, very late goods, in a size which doesn't fit because the sizing is wrong and no comeback. they do not care at all!

Xiang88 Sat 23-Jun-18 05:16:19

I really wish I had seen this before I bought my swimwear! My order arrived at the date I expected it too, did a quick try on, and it does fit, but there are elements that are not finished properly, and other elements that make this item nothing like the item pictured; but I am able to make any adjustments, that might be needed! Next time I will be researching ANY site that I might buy items from!

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