well, I checked my toast pass this morning and was v disappointed to find I was expected to buy a new pass. So off I went in high dudgeon to count up how much I had spent in the last year (it was ahem rather A LOT), and then write a snotty email to CS.
Fortunately I didn’t get around to writin the email as I see I now have a lovely shiny new pass.
The flip side of this exercise is that I now need to have a very stern talk with myself about how much I spend on nice clothes …