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Original poster

Toast 6- with a Spring in our step

999 replies

Laska2Meryls · 13/01/2021 09:24

Hello all Toasties , a new Toast thread for us to discuss clothes and life..

Here's to new beginnings and a more hopeful Spring when we can get out and wear our lovely things.

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Thread gallery
81
Fortherosesjoni70 · 15/04/2021 17:15

..and the poor reviews go way back even before the new website!

Saurus72 · 15/04/2021 17:40

The worst thing about reading the Trust Pilot reviews is the stock response from Toast about our customers’ views being hugely valuable to them. Well, if that’s the case respond to people as though they are people, not as though they are a problem to be fobbed off. This type of problem often arises after companies are sold to investors - their priority will be to make the most short term profit and will not care about longer term brand devaluation. Sad.

Fortherosesjoni70 · 15/04/2021 17:45

I totally agree @Saurus72

Original poster
Laska2Meryls · 15/04/2021 18:11

I agree.. I think we are witnessing what was a good company going down the pan .. they seemed to have held it all during last years dreadful trading time and now... ?

Fingers crossed I get my £165 refund and then I wont be ordering direct from them again ..

People often talk about these type of company based thread as being being 'plants' on S&B .....

Well we are not .. BUT TOAST!! if you ever do read this then PLEASE get you ruddy act together before you lose all your customers !!!!

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ScottishMouse · 15/04/2021 18:54

Guess what....no email by 5pm as promised. Honestly, what in the world has happened? I have always had excellent customer service from Toast. I’ll bet they are completely overwhelmed with complaints at the moment, but this has put me in such a bad mood today. I have abandoned shopping with other companies for far less.

ScottishMouse · 15/04/2021 19:00

Have never used Twitter before, but maybe worth a try. Their ceo is also on there.

Fortherosesjoni70 · 15/04/2021 20:22

@ScottishMouse at the end of the day, its important to tell others of your experience so they don't fall foul.

AuldFox · 15/04/2021 23:41

Oh my. scottishmouse I really hope it’s sorted out soon!

Not cool Toast, not cool. Angry

Original poster
Laska2Meryls · 16/04/2021 10:01

I think that what we should do is review everything we have recently bought with bad reviews complaining about their customer service..
However I did a bad review ( my first ever) on the Elena shirt and noticed that they publish them 5stars first and not in date order.. so mine and a few other bad reviews are right at the end where less likely to be see ..even though they are the most recent!

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Original poster
Laska2Meryls · 16/04/2021 10:06

... Actually, I take that back...it is now on the top of the reviews...and Toast have replied with ' our customers are mist important to us , please contact us etc'.

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ScottishMouse · 16/04/2021 10:19

Which is kind of a hilarious response @Laska2Meryls, given how impossible it is to contact them or get anywhere when you do at the moment.

Original poster
Laska2Meryls · 16/04/2021 10:26

Yes! That's why I thought that we should also start complaining via reviews .. they responded to my bad review in a few hours.. But not to the email

  • sent to the contract address they put on their response over a week ago- at all
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Original poster
Laska2Meryls · 16/04/2021 10:28

Have you rang them Scottish Mouse ? Supposedly their phone lines are open

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ScottishMouse · 16/04/2021 10:46

I tried once @Laska2Meryls, but was put in hold and I was trying to juggle too many things to stay on hold for long.
I do like your idea bout complaining through reviews though. I think I will do just that. When you say they responded to your bad review, do you mean they emailed/called you, or just replied to the review with the message above?

Original poster
Laska2Meryls · 16/04/2021 10:49

Just replied online .. have a look at the Elena shirt.. its there under username Laska

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Original poster
Laska2Meryls · 16/04/2021 10:50

We are going to need a new thread soon.. lets hope its not going to be a complaints one!

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ScottishMouse · 16/04/2021 10:53

Maybe if I leave the same review for all of the items from the orders I am having trouble with, they might get the message. Off to do that now!

ScottishMouse · 16/04/2021 10:57

You won’t believe this @Laska2Meryls, they have disabled the “Write a Review” button. I get this message:
Sorry. The page you were looking for has been moved or no longer exists.

ScottishMouse · 16/04/2021 11:00

Maybe it’s just me? Can someone else see if it works for them. I am going to take to Twitter if not.

Fortherosesjoni70 · 16/04/2021 11:56

I will try.
I noticed they removed one of my reviews!

ScottishMouse · 16/04/2021 11:58

What @Fortherosesjoni70?? That’s terrible!

Fortherosesjoni70 · 16/04/2021 12:00

Works for me @ScottishMouse

Fortherosesjoni70 · 16/04/2021 12:00

Just posted a review but it will be interesting if it is published as it was negative about delivery and returns!

Fortherosesjoni70 · 16/04/2021 12:01

@ScottishMouse

What *@Fortherosesjoni70*?? That’s terrible!
No idea. It wasn't negative or anything!
ScottishMouse · 16/04/2021 12:01

Oh that’s weird. It is still not working for me. Very peculiar.

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