Page 37 | Toast 6- with a Spring in our step

Laska2Meryls · 2021-01-13T09:24:56+00:00

Hello all Toasties , a new Toast thread for us to discuss clothes and life.. Here's to new beginnings and a more hopeful Spring when we can get out and wear our lovely things.

ScottishMouse · 14/04/2021 14:52

Have finally got a dispatch email, but only half of my order is coming. The other half is now out of stock because they have taken so long to dispatch. Grrrrr

Fortherosesjoni70 · 14/04/2021 14:58

@ScottishMouse

Have finally got a dispatch email, but only half of my order is coming. The other half is now out of stock because they have taken so long to dispatch. Grrrrr

Absolutely ridiculous! I would be very annoyed!

ScottishMouse · 14/04/2021 17:52

Yep, @Fortherosesjoni70, I am pretty annoyed. Especially seeing as the thing I really wanted is the one that is now out of stock, I would not have bothered ordering the thing that is coming on its own. Of course they have not refunded the put of stock items or sent an email about them. Really bad customer service.
I sent them a pretty annoyed email about the return that hasn’t been refunded that they have still not replied about, and the order that is now arriving late and only half fulfilled. Sadly that is now too many issues, and they have lost me as a customer until such time as I can be confident the issues are sorted.

Fortherosesjoni70 · 14/04/2021 18:33

@ScottishMouse could you complain on their instagram page? Or facebook? I think this may have more impact.

Fortherosesjoni70 · 14/04/2021 18:33

Sorry twitter, not face book.

faustina · 14/04/2021 18:47

From memory, they don't charge til they despatch something - but also if you order something that isn't in stock, they will keep your order active unless you tell them you no longer want it

Fortherosesjoni70 · 14/04/2021 18:56

@faustina

From memory, they don't charge til they despatch something - but also if you order something that isn't in stock, they will keep your order active unless you tell them you no longer want it

I have heard that @Laska2Meryls has been charged now when you order and not at despatch.

Fortherosesjoni70 · 14/04/2021 18:57

Something else they do that is different now.

ScottishMouse · 14/04/2021 19:00

Yes, I was charged when I ordered. I had yet another online chat a while ago. They said that the out of stock items would follow, but couldn’t tell me when. And they said (again!) that they would contact the warehouse when they open tomorrow and fine out what has happened with the return. Who knows if I will receive the promised email tomorrow.
I had thought about complaining on social media, but it‘s not really my way.

faustina · 14/04/2021 19:39

oh well that's a bit shit then! Hope they manage to sort themselves out before they lose all their customers

Countmeout · 14/04/2021 20:23

It’s a bit annoying especially for those of us who haven’t a mission of getting to an actual shop.

Original poster

Laska2Meryls · 15/04/2021 08:49

They do now charge on order.. last time I spoke to them on chat they said that this was now the policy.. 🙄
I asked on Monday when I was getting refund an order which they received back on the 6th and she said that they had had sone problems with the refund system but she actioned t
the refund there and then . I have another due but they will have only just received that back.. Hopefully it wont be too long..

I have lost a lot of confidence in them atm though .. but hopefully, things will pick back up. I imagine that they must be getting a lot of complaints..

OP posts:

Original poster

Laska2Meryls · 15/04/2021 09:04

Toast trustpilot reviews It seems like several people have been complaining recently..
I also just looked to see if the square cut top in green has reappeared on website and there's an interesting review about their warehousing and website...I think that they may have some bigger organisational problems.. ..

OP posts:

ScottishMouse · 15/04/2021 12:12

Well, no email this morning as promised. I am going into battle on the online chat again. This is honestly ridiculous. The delays are one thing, but the inability for the customer services dept to be able to give me any answers or get any updates is nothing I have ever experienced before from Toast. I have opened two tickets with them this week, and looking at the number of tickets that just have been opened between my two, they have a lot of unhappy customers just now.

ScottishMouse · 15/04/2021 13:10

Sorry to be such a whine on here, but I feel like my head is going to explode. I am still on the chat. Have been for an hour now! Still no answers. I told them I would wait while they contacted the warehouse, instead of being told again that they would email me and have that not happen. I do no understand what has gone so terribly wrong with both their systems and their customer service. Apparently, the person I am speaking to cannot issue a refund, only a supervisor can do that. She can ask a supervisor to do it, but heck, I had hoped that was done two days ago when they said they would action the refund. I’m not quite sure what to say to them now. I am a polite person, and I do not like complaining. I know that the person I am speaking to s not at fault for any of this. But seriously???.

ScottishMouse · 15/04/2021 13:46

Please do not place any more orders with Toast. I am STILL on the chat. They are now telling me that they cannot fulfil the other half of my orde as the items are out of stock since ordering, they have no idea how long they will take to come back into stock, but they cannot cancel this part of the order as they have already charged me! So I need to leave my money with them until some unspecified date. I have never come across such an absurd policy in my life. I am more than a little irritated at this point,

ScottishMouse · 15/04/2021 13:47

I will be writing a stinking email to someone at the top as soon as I get off this insane online chat session.

Original poster

Laska2Meryls · 15/04/2021 14:04

Oh my, scottishmouse this is incredibly bad! how can they refuse a refund if they cannot fulfill t e order? I'd get trading standards onto them if I were you.

I never got any answers to my last email either..I am now wondering if they been taken over by another company?

I see that my return was delivered yesterday.. ill be on to them if I dont get any refund by this time next week ..

OP posts:

ScottishMouse · 15/04/2021 14:07

You should @Laska2Meryls! I have finally got them to get a supervisor to issue a refund for one order. The one with the outstanding items I am still trying to sort. I have asked for a supervisor to contact me today or I will be taking advice on a section 75 claim (I’m all talk, I have no idea what this involves!)

Templetreebalm · 15/04/2021 14:12

Good grief!
Those reviews 🤯
I wont order anything from them, will go to the shop instead or JL.
Its an hours journey but I go into do shopping once a month anyway.
I cant believe if something is OOS they hold onto your money with no prospective delivery date.
I was going to order some culottes but wo t bother.
fires up sewing machine

Bimblesalong · 15/04/2021 14:58

This is terrible! A bit anxious now re prospects of refund for the garment I have to send back. An order placed this week has arrived, which is one good thing. They are clearly having difficulties with their changeover but there is no excuse for the poor service reported on this thread.

Saurus72 · 15/04/2021 15:45

I can appreciate difficulties from the website change however that should have no impact on refund/ order policies. Holding on to your money when you have asked them not to (when it is their fault!) is outrageous. I’m sure online selling laws wouldn’t allow for that.

On another topic, there are so so many reviews on the website in the dress section (which is the only one I really go to) talking about the mad sizing. Why aren’t they listening? I understand that things fit differently depending on the garment, but when you really have no clue what size to order it’s all a bit cr*p really. Ignoring your customers can’t be good business. And yes agree with others who say shopping in person or with JL is the only way to go it seems...

Fortherosesjoni70 · 15/04/2021 17:10

@ScottishMouse

Please do not place any more orders with Toast. I am STILL on the chat. They are now telling me that they cannot fulfil the other half of my orde as the items are out of stock since ordering, they have no idea how long they will take to come back into stock, but they cannot cancel this part of the order as they have already charged me! So I need to leave my money with them until some unspecified date. I have never come across such an absurd policy in my life. I am more than a little irritated at this point,

That is absolutely outrageous. I am actually shocked at how bad it has become. They are going to be in serious trouble if all their customers lose faith in their service. I will not be buying anything from them until the situation has changed. It is just not acceptable. I think they need to go back to the way they were. .

Fortherosesjoni70 · 15/04/2021 17:11

@Saurus72

I can appreciate difficulties from the website change however that should have no impact on refund/ order policies. Holding on to your money when you have asked them not to (when it is their fault!) is outrageous. I’m sure online selling laws wouldn’t allow for that.

On another topic, there are so so many reviews on the website in the dress section (which is the only one I really go to) talking about the mad sizing. Why aren’t they listening? I understand that things fit differently depending on the garment, but when you really have no clue what size to order it’s all a bit cr*p really. Ignoring your customers can’t be good business. And yes agree with others who say shopping in person or with JL is the only way to go it seems...

Sounds like they have a third party with no communication doing their refunds and orders and it is clearly not working.

Fortherosesjoni70 · 15/04/2021 17:13

Bad reviews are clearly stacking up

www.trustpilot.com/review/toa.st