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WIBU to send a complaint about this aggressive text message?

435 replies

TheNamesJames · 16/03/2020 11:08

I have just received this from my GP (and yes, it was recieved in capital letters, I haven’t edited it):

COVID-19: FOLLOWING LATEST GUIDANCE, Edited out MEDICAL CENTRE WILL BE OPERATING A TELEPHONE CONSULTATION ONLY SERVICE. ONCE YOU HAVE BEEN ASSESSED, THE CLINICIAN WILL DECIDE IF A FACE TO FACE CONSULTATION IS NEEDED. WE ARE WORKING HARD TO PROTECT OUR PATIENTS AND STAFF. IF YOU HAVE AN APPOINTMENT BOOKED IN THE NEAR FUTURE, YOU WILL BE CONTACTED, DO NOT ATTEND THE SURGERY.THANK YOU FOR YOUR CO-OPERATION.

Is that unnecessary and rude? I haven’t even seen a doctor at that surgery since eleven months ago, it’s not like I’m hounding at their door every day and a walking risk.

I get that it is important and needs to be clarified but wtf, does anyone else think it’s really rude to send spam messages to random people in that tone of manner?

OP posts:
GoodbyePorpoiseSpit · 17/03/2020 22:21

U ok hun?

SameOldHorrorStory · 17/03/2020 22:31

@JesusInTheCabbageVan
Are people on here literally too angry to read at the moment? READ THE OP'S RESPONSES!

Thank you for some common sense that seemed to have been missing until now 👍🏽

@GoodbyePorpoiseSpit
U ok hun?

Yes I’m fine thanks, you, Muriel?

IndoorWeather · 17/03/2020 22:45

OP, in your shoes I would now salvage the situation by claiming that the message went on to try to sell you a penis enlargement and some fresh-outta-the-labs coronavirus vaccine for a mere £3000.

Letthemysterybe · 17/03/2020 22:54

At least you got a ‘thank you’ OP. I just got a curt message without one from my surgery. So rude! I shan’t go back there in a hurry!

glennamy · 17/03/2020 23:02

YABU

Deadsouls · 17/03/2020 23:08

Are you being serious OP?

Out of all the things happening right now...this is what you're upset about?

You feel personally offended by a totally reasonable warning from your GP surgery. The caps lock is possibly to signify the importance and urgency of their message.

The mind boggles

MacBlank · 17/03/2020 23:08

yabu
This is no different than I expected we've all seen n received.. my appointment for tomorrow was cancelled for tomorrow. This is annoying as I'd hope to see my Dr as I've had a recent op, and wanted to show my Dr the option site after.

msmum007 · 18/03/2020 03:49

Today there was a very similar notice written in the exact same style on the hospital ward door at a well known London hospital unit that I have to attend monthly, telling us that “PATIENTS ONLY” would be let in. No one else at all whatsoever. No one got angry.

I was eventually let in, where I was then assessed by a nurse in protective clothing, and asked what felt like every question under the sun. I truly realised and was relieved that they were operating such a strict policy as my immune system is non existent. I was also relieved that no Tom, Dick or Mary would be let in unless otherwise expected and even then, they had to go through the same barrage of tests and questions too.

I was actually really pleased to have some wonderful, blissful peace and quietGrin from DH, which meant that I had a lovely chat with all of the other patients who were also making the most of having some truly empathetic company. After all, I’ve got DH’s company for the next twelve weeks, albeit with my necessary monthly treatment. I’m sure that he felt likewise, to have a break from me too! As I said to him jokingly yesterday, I wonder if there’ll be a rise in divorces, at the end of the forced quarantine periods for people like myself and those over 70?! It does actually happen regardless of age, etc, after Christmas/New Year apparently, every year, without fail. I know for a fact(not by experience thankfully) that Relate are always inundated at the beginning of January as well.

All of us in the ‘quarantined group’ won’t have that luxury of being able to talk to anyone who can truly empathise at all over the next twelve weeks at least, bar our monthly treatment, and I can tell you it was much enjoyed and appreciated by everyone without fail.

It was also lovely for it to be just us, for a change, because we could talk freely about how we feel and how we’re coping. Plus talk about the more personal issues that we experience.

The poor staff were run off their feet, and looked really tired, but they were grateful to be acknowledged, as well as appreciated by all of us. It’s so important during times like this, plus it makes this situation just a little bit more bearable for all of us. Greasing the cogs and all that...

So OP and anyone else who’ve commented on this post, please think on. Rather than wasting time on here grumbling, maybe think about those around you who are not so fortunate. They may very well need your help, but be too embarrassed to ask. Or they may appreciate someone to chat too, or get them some books/audiobooks from the library, collect some medication from the chemists, etc. I’d really and truly love, and I mean love, for someone to just knock on my door and offer to make me a cup of tea and then have a chat, even if they do have to sit six feet away!

I’m absolutely sure that if you ask, it’ll be much appreciated and it’ll be remembered for many years to come. It’s something that I’d really appreciate doing for me. Honestly.Smile

welliesarefuntowear · 18/03/2020 04:16

I'm a GP receptionist and very heartened by the responses on here. The vast majority of people we are speaking to are absolutely lovely and it makes a massive difference to morale as managing risk is key at the moment.

Aglet · 18/03/2020 07:37

Do you suffer from paranoia?

SuburbanFraggle · 18/03/2020 07:42

still being berated on here for complaining even though I didn’t complain!!

Not being berated for complaining but for being hard of thinking.

  • Even a small practice can have thousands of patients. You mentioned how you haven't been there recently. It seems you wanted them to sort and filter the message according to how recently you've been, or if you're taking the Mick. That shows a very childish and self-centred mentality. Either you don't understand you are one of thousands or you don't care and wanted special attention: oh, that's Karen, leave her off the message, she's sensible and doesn't need telling.

  • You are being bollocked for being alive in 2020 and presumably not knowing what spam is or rather not knowing the difference between Spam and an official and vital public service announcement.

To even think of complaining makes you sound as if you are hard work.

As if you are one of those people who complain that an ambulance is in your spot while they are saving his life.

penisbeakers · 18/03/2020 07:44

Are you fucking serious? Do you have any idea how much pressure they're under right now? You're being incredibly unreasonable.

onegirlandherdog · 18/03/2020 08:08

Haha yes, clog up the NHS with random complaints right now. I doubt they're busy.

Samlew89 · 18/03/2020 08:15

I also recieved one similar to this from my GP that is a standard text I don't think their being aggressive. With the circumstances facing us all I think it's wise the steps they are taking to prevent further spreading.

annamie · 18/03/2020 10:01

Thats my standard response, I feel, from now on going forward with this thread. Thank you to those who actually did read through it fully.

That’s rich coming from someone who doesn’t even know the meaning of the word ‘spam’. A communication from your GP relating to a pandemic is not ‘spam’, OP. Do you get that?

JRUIN · 18/03/2020 11:29

Grow up.

Creativebee · 18/03/2020 11:56

Please don’t go and complain over this! This seems like a standard message and why would you put in a childish complaint when you know full well how overstretched the medical staff are in the NHS, do you really think they have time to think about a silly little complaint at a time like this? Grow up!

winniestone37 · 18/03/2020 13:40

Grow up

SDTGisAnEvilWolefGenius · 18/03/2020 13:42

@TheNamesJames HAS ALREADY SAID SHE WILL NOT BE COMPLAINING.

Mrhodgeymaheg · 18/03/2020 13:45

I think that's fine. It's a general message and not personal.

JesusInTheCabbageVan · 18/03/2020 13:51

DOES.

NOBODY.

THINK.

THAT.

AFTER.

TWO.

DAYS.

AND.

POSTS.

THE.

THREAD.

MIGHT.

HAVE.

MOVED.

ON.

Nettie1964 · 18/03/2020 14:09

Please please get over yourself. If you want to complain you will only get put in the over sensitive nutter file.

JesusInTheCabbageVan · 18/03/2020 14:21
mumsmas1 · 18/03/2020 14:34

Perfectly normal text message you are being oversensitive - take a deep breath and re read it

crapette · 18/03/2020 15:02

headdesk

@JesusInTheCabbageVan and we wonder why nobody seems to be paying attention to the government advice Grin

Except NOT grin Hmm

@Nettie1964 @mumsmas
You clearly haven't bothered to read the full thread or even just the OPs updates, but did you not even cast the briefest of glances at the post(s) just before yours?