TheywontletmehavethenameIwant ·
05/08/2026 16:50
Sex Matters, along with over 1,500 other charities, uses a UK-based customer relationship management (CRM) service provider called Beacon. We use it to store the data on our supporters, staff, trustees and advisory group and some other contacts.
Beacon is a well-respected company, voted by Charity Digital as the best CRM provider in 2026.
Beacon CRM recently notified us that it experienced unauthorised access to its systems. During the incident, a copy of Beacon’s database backup was taken. Beacon stores data in an encrypted state, but it has said it is possible that the unauthorised third party responsible for this incident was able to decrypt it.