Nevershoppingagaininjohnlewis ·
11/04/2026 09:02
In January, I was horrified to discover at the end of a bra fitting that John Lewis now have unisex changing rooms.
I complained at the time. They took a month to reply to my complaint, and even then JLs response didn't address what I'd raised.
I escalated my complaint mid March. Still no response as of today.
Any suggestions as to what to do next?
I'm thinking a daily X/insta reminder that they haven't replied? However, when I did that for the initial complaint, I was ignored or had a "we've passed your concerns onto the store involved".
The only other think I could think of was an actual letter sent via recorded delivery.
What would you do? This has bothered me too much to let it drop.