Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Was the waitress rude?

85 replies

Totreeornottotree · 06/04/2024 11:22

This morning at my gym I went to the restaurant to order breakfast. I ordered an omelette with spinach and cheese, I dieting so I asked for the cheese on the side so I can add the amount I wanted to the omelette rather than not know how much is in there. The waitress then chuckled to herself at my request of cheese on the side.

I was then asked if I'd like regular chips or sweet potato fries with it, I asked if I could have toast instead please? She laughed again and said to her colleague "oh the chef is going to love this order eyeroll can you make sure he knows please"

AIBU to think she was rude? If you rrally must mock my order please do it after I've paid and left the bar and can't hear 🫠

OP posts:
2chocolateoranges · 06/04/2024 15:16

She was rude and unprofessional , however , having worked in hospitality it’s A PITA when people come in and read the menu but changing it to their wants.

a menu is there for a reason and the price is reflective of the menu.

zingally · 06/04/2024 15:15

Glad I'm not the only one bemused at chips being the standard side dish at a gym cafe...

savoycabbage · 06/04/2024 15:13

I will try to help - why could the OP not do-it-yourself put the chips on the toast?

She wouldn't have had chips and toast. She wanted to have toast instead of chips as it was breakfast time and is on a diet.

Nicetobenice67 · 06/04/2024 15:12

Immature rude and VERY unprofessional….that is not what hospitality is about

YaMuvva · 06/04/2024 15:09

DistinguishedSocialCommentator · 06/04/2024 15:08

I will try to help - why could the OP not do-it-yourself put the chips on the toast?

Show quote history

Eh? Chips on toast?

Whatifthehokeycokey · 06/04/2024 15:09

Surely you can't be the only person ever to not want chips at a GYM.

DistinguishedSocialCommentator · 06/04/2024 15:08

YaMuvva · 06/04/2024 15:00

Why can’t who ‘DIY’ what sorry? I’m lost.

Show quote history

I will try to help - why could the OP not do-it-yourself put the chips on the toast?

YaMuvva · 06/04/2024 15:00

DistinguishedSocialCommentator · 06/04/2024 14:52

Up until that I was blaming the overworked, lowly paid staff until I read this bit. Why on earth you can't DIY is the point.

However, as you agree the lady was rude and unprofessional, take your business to another gym as they are ten a penny.

Show quote history

Why can’t who ‘DIY’ what sorry? I’m lost.

DuploTrain · 06/04/2024 14:56

Just to clarify, you had an omelette with a side of cold grated cheese?

But yes she sounds unprofessional and rude.

DistinguishedSocialCommentator · 06/04/2024 14:52

YaMuvva · 06/04/2024 11:35

A pain in the neck because a chef has to put toast on a plate rather than chips?

OK then

Show quote history

Up until that I was blaming the overworked, lowly paid staff until I read this bit. Why on earth you can't DIY is the point.

However, as you agree the lady was rude and unprofessional, take your business to another gym as they are ten a penny.

YaMuvva · 06/04/2024 14:48

Why are people talking like this is a massive ball ache for a chef. It’s eggs whisked and Thrown into a pan, not a fucking soufflé 😂

YaMuvva · 06/04/2024 14:47

thepastinsidethepresent · 06/04/2024 14:39

The onus isn't on the customer to make life easy for the staff, though.

If the restaurant isn't capable of such minor tweaks to an order then they're not very good imo. But in any case the waitress could have told OP politely if her requests could not be met. Rude and unprofessional.

Show quote history

This!

Also I don’t think even the grubbiest of places have pre-made spinach and cheese omelette mixed. The spinach would be soggy as hell.

Original poster
Totreeornottotree · 06/04/2024 14:47

So an update on the omelette scandal, the menu is one where you choose an omelette with 2 fillings of choice. So wouldn't be premixed and should be easy to put on the side instead of into the pan.

For those saying order a plain omelette, I didn't want a plain omelette?

And for the poster who said I wouldn't unless you were a regular customer - I am a regular customer. We're members at the health club and it's a bloody expensive membership 🤣 not that it makes any difference.

Maybe asking for the tweaks is annoying but I didn't feel I was asking for a complete menu change. Same ingredients for the omelette and a substitute of toast for chips.

OP posts:
YaMuvva · 06/04/2024 14:46

strawberrysea · 06/04/2024 14:37

I was wait staff for five years and sorry but I would've thought the same thing. I wouldn't have said it out loud to be fair, but I would've thought it.

You changed the entire meal, basically. I'm assuming you've never worked in a kitchen.

ive worked in a kitchen and putting the cheese in a little ramekin rather than in the pan is absolutely not a big deal.

Finlesswonder · 06/04/2024 14:43

thepastinsidethepresent · 06/04/2024 14:39

The onus isn't on the customer to make life easy for the staff, though.

If the restaurant isn't capable of such minor tweaks to an order then they're not very good imo. But in any case the waitress could have told OP politely if her requests could not be met. Rude and unprofessional.

Show quote history

But it's not a minor change and this shows you haven't worked in a kitchen before.This isn't a Michelin starred restaurant, this is a place where probably there was a spinach and cheese omelette mix, ready to be poured into the pan, and with the OPs request the chef now has to massively dick around

saltyvinegar · 06/04/2024 14:39

strawberrysea · 06/04/2024 14:37

I was wait staff for five years and sorry but I would've thought the same thing. I wouldn't have said it out loud to be fair, but I would've thought it.

You changed the entire meal, basically. I'm assuming you've never worked in a kitchen.

Is like you've said you don't trust the chef with the cheese - I agree

thepastinsidethepresent · 06/04/2024 14:39

strawberrysea · 06/04/2024 14:37

I was wait staff for five years and sorry but I would've thought the same thing. I wouldn't have said it out loud to be fair, but I would've thought it.

You changed the entire meal, basically. I'm assuming you've never worked in a kitchen.

The onus isn't on the customer to make life easy for the staff, though.

If the restaurant isn't capable of such minor tweaks to an order then they're not very good imo. But in any case the waitress could have told OP politely if her requests could not be met. Rude and unprofessional.

strawberrysea · 06/04/2024 14:37

I was wait staff for five years and sorry but I would've thought the same thing. I wouldn't have said it out loud to be fair, but I would've thought it.

You changed the entire meal, basically. I'm assuming you've never worked in a kitchen.

saltyvinegar · 06/04/2024 14:33

I think having to have cheese on the side because you're on a diet is extreme.

Your request for toast is fair enough

godmum56 · 06/04/2024 14:30

Finlesswonder · 06/04/2024 13:39

If you're on a diet just have a plain omelette and no toast...

why?

ArtyWren · 06/04/2024 14:29

Totreeornottotree · 06/04/2024 11:30

I'm glad to hear I'm not just being sensitive. Yes I thought it was a simple enough swap, especially at breakfast time

I would say the waitress in this instance did come off as unprofessional, but not really rude.

I don’t know if you have ever worked in a restaurant, but ultimately it’s the chefs that are in charge. Of course it’s perfectly fine to ask if some tweaks to be made, within reason, but ultimately the chef has to agree to it. On good days a chef will agree, on bad and/or very busy days tweaked requests can be met with resentment and irritation from the chef, and unfortunately it’s the waiting staff that have to take the brunt of a chef that’s in a bad mood, and who refuses a request.

godmum56 · 06/04/2024 14:29

savoycabbage · 06/04/2024 11:31

I wonder if they buy their omelettes in ready made so can't make changes to them. Not that this would excuse her rudeness.

Chips at breakfast is madness.

no it isn't but toast is an easy sub and regardless I don't need comments from the waitress.

Cherrysoup · 06/04/2024 14:20

She was unnecessarily rude, imo. Having been a waitress/worked in a cafe/restaurant in my day, you are supposed to offer customer service, not snark. Bonkers offering chips with breakfast-presuming you’re not in the US? I think I’d have told her she was rude and would have cancelled my order. Very unnecessary, imo.

YaMuvva · 06/04/2024 14:18

WarshipRocinante · 06/04/2024 13:59

If restaurant policy is menu only then of course you have to do that. But if it’s not, then why would you? That’s bad service. And also stupid. Alienate customers for what? Because the chef can’t handle an omelette?

Show quote history

I avoid ‘menu only’ places like the plague. It means everything is pre-prepped and microwaved in they can’t even exclude one ingredient.

These drama llamas telling OP SIBU would hate me - I have my steak ‘very rare, between blue and rare’ ask for dressing on the side (I hate wet leaves!) and often ask for adjustments. I wouldn’t take shit off a member of staff who dared roll their eyes either over a minor adjustment

YaMuvva · 06/04/2024 14:15

Viviennemary · 06/04/2024 13:54

I think you were a bit demanding tbh. She should have said no sorry we cant do that. Menu only. Thats what I would have done if you werent a regular customer.

Why? Why make life difficult for a paying customer? She’s only asking for an ingredient to be put on a plate not in the plan. Hardly demanding.

God some people have really low expectations of what they should have in life don’t they!