Man complained about me re yoghurt brand stopped doing a flavour

How old did you say he was again 8 or 80
Also does he not realize that you’re not the actual manufacturer.

Same here in the NHS. I've had my clinic room trashed by angry people several times. I retreat and call the police.

It's not subservient to acknowledge that someone is upset, sympathise and help. Bizarre as it may seem, the yoghurt was very important to him. He'd tried three shops and was disappointed.

Then he should write to the company who made it. Perhaps they'll reinstate it just for him. 😁

I have to agree that elderly men can be startlingly rude and entitled, and often pick on a young woman to speak to like that

Ageism. Brilliaaaaaaaaant.

You’re kidding? You obviously don’t work in retail or you’re some kind of martyr!
We no longer accept abuse from shoppers these days - it’s taken way more seriously from management!
This is ( in part) because management is way younger than it used to be - & they don’t take crap either.
Stores are peppered with signs reminding shoppers to behave - l wonder where that came from?
The very top of supermarket chains have instructed front line colleagues to wear a body cam - l wonder why?

Why 'make a fuss' of someone who's not being very nice to you? Because retail workers should be subservient?

I work in food-based hospitality… sadly this sort of horrible behaviour is a daily happening for us☹️
If we don’t have certain food items available, the level of abuse is off the scale!! I’ve been accused of:

eating it all myself
hiding it in the store room
deliberately hiding it from this particular customer
Being awkward on purpose

You couldn’t make it up… and the worst offenders for this type of behaviour ..? Elderly men!!
They also meddle with the displays and equipment - but that’s another story…

I will never forget working in a call centre for a large retailer.

They'd changed their packaging provider for their ready meals, as they'd discovered they were using slaves. The new packaging meant that the ready meals lasted one week less. This was the best part of 10 years ago.

I had a man on the phone screaming and I mean screaming because he ate 2 ready meals a day, everyday as he 'didn't see why he should have to cook' and he was now going to have to go shopping once every four weeks, instead of once every five. When I suggested he could freeze them he told me that he couldn't wait the extra couple of minutes to cook a meal from frozen as it was 'too much work'.

He was so rude and patronising and his aim was to make me feel like dirt. He succeeded. All while never breaking the 'no swearing' rule, meaning I wasn't allowed to hang up.

I'd worked in call centres for several years at that point and was very pretty hardened, but he was so vile, I came off the phone and cried.

It was never the customers with real serious complaints who were nasty. Always the ones with little things, that were often beyond our control that were awful. In fact all of the customers I remember from that time for their nastiness were something of nothing complaints.

I believe everyone should spend a minimum of a year working with the general public.

It sounds like he complained to you, rather than about you.

At 80 years old, who else has he got to complain to? He wants to complain that his regular yoghurt was discontinued. You could have sympathised, made a fuss of him and recommended something else. Told him to come back and let you know how he got on. Sent him off happy.

It would have taken the same energy from you and made you both feel better.

And as other posters have asked, what does ‘flipped’ mean ?

Firstly, how do you know the man’s age ?
Secondly, would it be an acceptable complaint if the OP had said
’I was at work. A man (black) asked me why we stopped doing a certain flavour … ‘
If not, why not?

I reckon it was hazelnut flavour. Thought that as soon as I red this 🤷🏼‍♀️

Some people are just idiots. I deal with customers over the phone. One guy has been so abusive with members of my team that management have stepped in and told him we'll only communicate with him by email and any future calls will be terminated.

Who are the 23% that think a shop worker is responsible for a manufacturer cancelling a flavour?

@RemarkablyBrightCreature agree with you! So much greed and entitlement everywhere

As far as I can see he didn't complain about her, he 'flipped', whatever that means. I am sure OP can look after herself, and i don't think body armour (or even a body cam) was required in this case.
But, hey, its the end of the world as we know it, if you like.

Bit of a nonsense thread really OP, since you didn't bother telling us what 'flipped' looked like.

wow, that is entitlement

Try Yeo Valley raspberry yoghurt - almost the same.

Absolutely. The crazy customers will always be there, you have to let it wash over you or the job will become very shit very quickly. I've dealt with so many stroppy customers over the years it literally has zero effect on me anymore