Man complained about me re yoghurt brand stopped doing a flavour

Really need to know which yoghurt type it was - I blame Brexit for Tesco Finest lemon curd yoghurt disappearing
from The shelves
Sorry for you tho OP - v rude - prob dementia

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@Auburngal All I can say is you must work in a area of severe alcohol or drug abuse because Ive been reading these threads of yours (on another forum ) ever since you started in retail and what you say you witness daily is not something I witness daily in 45 years of customer facing roles and 45 years of shopping

Our Tescos, Sainsburys, Asda - all the same - you want to take 30 minutes to go through a checkout , then you do, most of us are understanding enough that some people need help and time and we wait our turn or find a self serve. And if that customer then needs help to the car, its often the till assistant that says - "wont be a minute" and off they pop

Or perhaps its your de-meaner and attitude that attracts this kind of nastiness?

Im not saying all customers are wee darlings, but meet aggression with aggression and of course things will kick off. I can be thinking in my head " fucking twat, go do one" but my smile on my face wont show it

I work as a server in a very very busy restaurant in a sea side town and our clientele out of season is the elderly - as in older then me and Im 60. Elderly retired people who have lived in the area all their lives and like to come out and have a coffee and a bit of a chat to pass the day. They often have their grandchildren as well who they have picked up from school and are looking after them till the parents come home from work

I have never ever had a elderly customer be rude to me

Easter school holidays, the town is bunged, we have a queue 30/40 deep from opening at 10 till 4pm, we are non stop. Yet we still have to find the time to deal with the gentleman wandering into the kitchens looking for his lost medals, the lady who took a tumble outside the store and has badly bruised her face , get a first aider to her and calm her husband. We have to clear up more then enough mess from high chairs and tables where children have been sat. We still find the time to greet customers, ask if their meal is ok, do they require anything else, run back and forth to get something they do require that they have forgotten to pick up, carry trays for those that cant, help customers on with coats, run after them with their forgotten brollies . Make big fusses of babies, sit and chat to the old fella with Alzheimer's whilst his daughter is still in the queue, clear chairs and move tables to assist wheelchair users, and pass a few words whilst clearing the tables, have a bit of banter as we call it

However, in my place of work the ethos is "Customer Experience " , the customer has to leave us with a smile and feel good about their experience in store.

Our customers know they are going to be looked after so they come back to us again and again, they keep us going through the winter when most places have to shut. They expect good service and they are given good service

And I bloody love it. The chats and fun we have with the customers makes the day fly. They might be in a queue for 30 minutes to be given a table but there's never a bother, there's plenty of other places in town opened during holiday season, but they are more then happy to queue because they know they are going to be looked after and their custom valued

Sure there's days I come out of work so knackered, so sore , head thumping thinking I must be bloody mad , but the following day Im back there, smile on my face and back at it. So I might have had the biggest row with DH before I left for work, so my dog may be at the vets, so I may be worrying about a large bill, but our customers don't need to know all that. We are often short staffed, that's not the customers problem. WW3 could be happening in the kitchen, the dishwasher might have decided they have had enough and gone walkabout - the customer still gets the service

And our customers actually take the time to write / phone or email in and leave thanks. We get glowing online reviews and we get thanked to our faces

That sounds horrendous. Did they call the cops? The advantage of call centres is that you've got the threats on tape (and not just an idle threat in this case, clearly intended to provoke genuine fear) and the customer's name and address.

Obviously as a brand new employee, probably in shock, you would be unlikely to be able to say "do you remember at the beginning, when we said we record all calls?"

‘Why did you take the job if you can’t handle the public being rude’

Also said by the, ‘you’re on benefits so can’t afford to be fussy about what work you do’ brigade.

Like everyone in retail is in their dream job of choice.

I take calls for GP practices

The crazy sense of entitlement, in addition to staff shortages is astonishing

Never OK to be rude, but there is no description of rudeness, just him getting very upset and complaining.

So his disappointment = OK to be rude?

My husband has a grumpy old man t-shirt, it's definitely a thing

Clearly people do care if there's not enough people to work in these customer facing jobs because of the almost daily threads on here about 'shit customer service' - and a recurring complaint is not enough staff to service customers needs/wants.
If people turn away from these jobs because of the way they're treated then the companies are going to have to offer more money to attract people - and who do you think is going to pay for that?! Customers are through increased prices.

And the 'you have to grow a thicker skin', 'you should expect it' and 'you are in the wrong job if it affects you' etc are bullshit, they're just weak excuses to treat people badly without having to think about your actions.
It's bad enough that they have to put up with being treated this way on a regular basis, but then being seen as unreasonable for not liking it and vocalising that is really unfair, and shows the whole issue really - that anyone in this type of role should be emotionless robots who take regular abuse without having any feelings about it - I mean how low does someone need to be in your estimation for you to deride them for daring to vent/offload about being treated badly on an anonymous forum?

No, we don't know what OP means by 'flipped' but I think any of us in a customer facing role can probably understand what type of interaction it was.

The issue is that for so many people the phrase "The customer is always right" has become "The staff are always wrong" and they behave accordingly.

But how old were they ?

I work in the NHS. People are frustrated, angry, fed up etc etc often. It is ok for them to verbalize that. It is not ok for them to verbally attack or abuse me. Particularly when they are swearing and shouting at me about waiting times when I am calling to try and arrange for them to start treatment. Its not hard - grown ups should be able to express anger, displeasure and frustration without necessarily using profanity or abusive language.

Why will you not answer myself and the many other people who have asked you exactly what he did? What did him "flipping" mean? Without that information it's impossible to say if you're being unreasonable or not.

How long have you worked with the public?? People have always complained about things which are nothing to do with the person they are talking to - just shrug it off. If that is enough to put you off working in retail then leave as you obviously don't have the temperament for it.

Those of us who have dealt with this stuff for years just have a moan to our colleagues, then crack on.

Yanbu.
The display put on by a couple who were randomly selected in Tesco to have their scan and shop checked was spectacular. Shouting, accusing the staff of targeting them. When 4 out of 5 items were not scanned they ramped it up "are you accusing us of stealing you fat c word?".
Seriously these people should just be banned for life.

As you are the manufacturer, you should have gone out the back, got a plain yogurt, smooshed some garam masala and black pudding in it and said here you are sir, it’s in new packaging.

We all face disappointment.
They didn’t have my favorite crisps in Sainsburys earlier on. Tough shit isn’t it. I didn’t throw a adult tantrum.
Also to say about sympathizing over a yogurt no disrespect but I think you need chill. You’re acting someone died

Just walk away . It's company policy not to put up with abuse .