Man complained about me re yoghurt brand stopped doing a flavour

Yesterday bags, today yoghurts. OP, you sure start a lot of threads about the shoppers who go to your supermarket…

But we're all members of the general public so what does that say............?

Customers are the worst thing about retail. Especially when managers won’t back their workers.

I agree we deal with some truly shitty customer behaviour, but unfortunately it's part and parcel of working in retail.
I tolerate it because it pays the bills, but when my shift ends and I take off my name badge, that's it, the arseholes get no more of my headspace. I put up with their crap at work but I certainly won't give them a seconds thought in my spare time.

I wish retail didn't require you to pander to these fuckwits, to enable you to match their energy... but alas, profits...

I used to feel the same when still teaching, I would have loved to respond to the pond-life parents who liked to share their opinion of me with me! The best I ever managed was 'Do you feel better now?' and she complained that I'd been rude. Usually a clear example of the apple not falling far from the tree.

He's elderly and being irrational. I'd assume there's something more going on other than he really likes yoghurt. Don't take it personally.

I really need to know the yoghurt flavour otherwise I'm going to be obsessing about this for hours.

I work in a shop and the general public are vile. I've been called fat, ugly, thick, lots of different insults! Lied about and made up complaints. People are so entitled it's unbelievable

He was annoyed at the situation, not annoyed at you!

I worked at the CSD in a supermarket for years and have dealt with hundreds, maybe thousands of complaints.
Yes, it's annoying but don't take it to heart. He was disappointed and in that moment he needed to channel it somewhere.

Just gotta try and see it from their perspective. Maybe there are mental health problems at play or it's for a family member. He tried 3 separate shops so it was clearly important to him.

Absolutely! Or are people saying that for some people it is OK to be violent/aggressive because 'reasons'?

Yeah, if it was peach Melba he was bang on point…

True. We don’t know for certain, although this kind of behaviour is consistent with dementia. He could just be a bastard. He could have dementia AND be a bastard. The rich tapestry of human beings.

I got annoyed when Gregg’s stopped making their chicken and mango chutney sandwich. I’m going back a few years now. I still don’t know why they discontinued that. Of course it’s completely unacceptable to take out your frustrations on staff!

I absolutely agree with this. If he was in his 80's he might have been in pain, had cognitive issues, cancer, dementia. Life gets bloody hard when you get to that age. The OP still hasn't told us how he "flipped". Did he say "that's simply not good enough young lady" and march off to see the manager or did he call her a cunt and threaten to smash her face in? If it was the former, and at his age, he deserves the benefit of the doubt.

It is annoying but not worth getting so het up about. You need to develop a thick skin to work in customer facing roles and not let it bother you. Just move on.

You and others have no idea whether that's the case.

His behaviour was unjustified whatever his age.

He's a weirdo

Arfid parent is no reason to take it out on the retail worker

This 100%

Dementia

Maybe you are not cut out for retail.
It's dealing with people mono a mono.
An 80 year old man was upset that a flavour was discontinued. He expressed that (irrationally as clearly not your fault).
AIBU
I worked many years in the industry.

The general public are just awful unfortunately.
Years ago now I worked in HR for a major supermarket. Every week without fail I'd have a staff member in tears in my office after being treated like absolute shit by a customer. I can hand on heart say that in every situation there was no need for anyone to have spoken to (or assaulted on a few occasions) staff the way they did. Some people come in with a vendetta. They come in spoiling for a scrap. We ended up with the manager and team leaders wearing cameras for their own safety (and this was a supermarket in an upmarket tourist town).
Worse I saw was someone throw a frozen chicken at a checkout lady because the queue was a few people long. It required hospital treatment. Also had someone assaulted when self scan first came in and the staff tried to help and was punched and pushed. We had a serial flasher who would expose himself to female staff regularly (yes police were involved) and Friday and Saturday nights were awful with staff having to refuse to sell alcohol to clearly inebriated people who then turned really nasty.
I'd never advise my teens to work in a supermarket.

I worked in a call centre and my very first customer calmly read out the building address to me and said 'I'll be waiting outside all day and I'll shoot you in the head when you walk out'.

Because his wifi was going to be delayed by a couple of days. Some people are just off the fucking map.

I'd never leave a job because someone kicked off that a supplier stop making something, he's either pathetic and a horrible shit or he's actually possibly got dementia at that age and already confused and vulnerable. As long as its not something you done wrong I don't see why you'd take it personally.

What a dick, how do you not laugh at these people?

I worked in a M&S in the 1960s and one customer stands out to me. It was in the middle of a heatwave and no air conditioning. Customer complained to me about the heat, I agreed and said it was awful. She looked at me like I was the lowest form of life and told me I had no right to complain as I was being paid. As if being paid means you can't get hot and I wasn't complaining I was sympathising with her

We used to get the opposite, people complaining that we had the temerity to have the shop's heating switched on in the middle of winter and they were far too hot in their winter coat/hat/scarf etc. Let's just let the staff freeze all day so you don't have to take 30 seconds to take your coat off then shall we. Thank fuck I don't work in retail any more, the stupidity and rudeness of the general public knows no bounds.