Man complained about me re yoghurt brand stopped doing a flavour

I really liked the chocolate truffle Quality Street, but I didn't blame random supermarket staff when it was withdrawn.

I just started buying Roses, instead.

Really? I must have forgot about my degree then and other qualifications
I just happen to work in retail because it suits my health issues

Reminds me of the guy who told me I would have no qualifications because I worked in a call centre and pushed me to say what I had. When I told him he called me a cunt and hung up on me
Pleasant

That's exactly right. People are making all sorts of assumptions about what he did, but until the OP comes back and tells us what she meant by "he flipped" we just don't know.

Was he voilent? All we know is he flipped. Op should have mentioned what he said or did. Since she didn't and he is over 80, I wouldnr put in abuser category. As a society, we should have some (not a lot but at least some) tolerance for those over 80, like we have for kids.

I had someone complain about me to head office because I wouldn't give her a refund on her faulty shoes. Her shoes were indeed faulty and she was entitled to a refund but they were Clarks shoes and we were a Scholl shop. We only sold Scholl shoes. The Clarks shop was next door. She had a Scholl receipt so was proper furious and wouldn't have it that whatever that receipt was for, it wasn't for a pair of Clarks shoes as we had never sold Clarks shoes.

Head office only went and bloody gave her the money. Fools.

I do understand this makes working in retail very shit

The UK is absolutely full of people who are not coping, who have MH issues but no support, who have dementia but are not being cared for, who are stressed up to the eyeballs - all of it just makes everything increasingly tense and retail staff get a lot of crap as a result.

Well of course, retails workers who should be grateful they with their 'limited job prospects' they are employed, should of course totally expect to be verbally and sometimes physically abused! They need to make allowances for absolutely every form of behaviour as they have no idea what's happening for the customer, whilst of course never expecting the same back!

I'm sorry but most people in retail don't have many other job prospects so doubtful they'll leave the industry.

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“Unfortunately I need to exit this conversation. Have a nice day.”

Wow. 🙄

It was a bit OTT of him if he genuinely ‘flipped’ but no I don’t think anyone cares if people leave retail. It’s not the same as people leaving the NHS or teaching or whatever.

OP I think the people who do your job are amazing, you worked through the pandemic and nobody clapped for you. Without the supermarket workers, the delivery drivers, the binmen and the bods who unblock drains this country would be on its knees in no time.

If this had been about M&S prawn cocktails skips being withdrawn instead of yoghurt, I might have thought this thread was about moi. 😳

Was it hazelnut yogurt? If it was then he was unreasonable. Actually, so much yogurt is unreasonable these days. Ive been reduced to buying really thick natural stuff and adding my own fruit and honey.

Aww, then that is perfectly ok for the OP to endure abuse in her place of work is it?
it’s actually such an endearing ,cosy story when you look at it like that!
Retail workers are wearing body cams to help keep them safe from ( a little bit cross) old gentleman!

The people who behave like this couldn't care less if people like you leave retail. In fact if I'm honest, I doubt most people give much thought to who stays and who leaves retail, and anyone who does wouldn't behave like that in the first place. So really, appealing to the public to behave or you'll quit is a fools errand. Far better to take it up with your managers to make sure you have the support you need to deal with difficult customers, the back up to know you're safe if they 'flip' and that the company will impose sanctions such as removing them from the store or barring them if they behave inappropriately.

What on earth are you basing that on?
🤣

Behave what way? OP hasn't said how he behaved.

I'm sorry but most people in retail don't have many other job prospects so doubtful they'll leave the industry.

However, I agree it's unnecessary to behave that way.

I bet it’s Onken raspberry. I’m gutted that seems to have gone 🙁

I have more sense than to think it’s down to the shelf stackers in Tesco, though.

He’s an old man in his 80’s. Someone’s dad and grandad. Possibly with dementia. Upset that his favourite yoghurt has gone. That’s it. End of story. It’s not a life-changing parable for modern life.

YANBU obviously. Try being a GP the entitlement and demand is just horrendous. I have been a GP for 30 years and never known anything like it.

PP keep talking about how bad his behavior was. We don't know what his behavior was!!! All the OP said was that he "flipped" and then went to the customer service desk.

@Auburngal can you please describe what you mean by "he flipped"?

I got called a cunt by an elderly husband and his wife for refusing to accept a coupon that was out of date. Do you think they had dementia too? Or could it possibly be that they are nasty wankers?

To answer your question @Auburngal I realise this but I'd never behave like this.

People that do behave like this, don't give a shit.