Man complained about me re yoghurt brand stopped doing a flavour

I couldn't find Ainsley Harriott's Caribbean mango curry paste in Tesco, the range had finished. Did I have a go at a member of staff? No I didn't. I sent a polite email to Ainsley Harriott's team and the lovely member of staff sent me four sachets out in the post.

It was a 6 month new range promotion and they are hoping of selling it in other supermarkets in the future. I hope so as I only have two sachets left.

Oh yes indeed, encountered one recently in Canteen at work, who was RAGING he had to join a queue with staff in it (clearly queuing for their lunch in uniform) as nursing staff are there to service the visitors of course so should have let him go first.... see also the visitors that request cups of tea made for them!

It's like this in pharmacy at the moment especially over the Easter holidays it's been horrendous. People ordering their meds on Sunday then expecting them to be ready on the Tuesday when it's the first day of opening after the bank hols! They think no one else deserves a holiday

I'm so grateful to now be out of the firing line! My whole working life (and before) I worked in retail and hospitality. The crap you have to put up with is ridiculous!
I've had verbal abuse, been hit round the head with a metal shopping basket, hair pulled, bum pinched and slapped! Lewd comments made. Not to mention the lack of appreciation from management for everything we put up with and achieving the job previously done by 3 people!?!
I have thoroughly loved the past 8 months working in a small team, with no customers!
After >20 years customer facing, it's pure bliss. You have my sympathy 💐

maybe be grateful you have more going on in your life than a yoghurt.

He may live alone, he may be ill, it may be his only joy, to you it’s a small thing to him it’s probably a huge thing, yes he shouldn’t have taken it out on you but get over it.

There's a time and a plac3 for anger, that's for sure.

💯 this!!!

Don't let him or anyone else get to you, I've been delivering Supermarket groceries for the past 15 years, and I often rolling eyes, oh no, and I really needed that, etc; etc; if we didn't have what they wanted, like it's the end of the world, as soon as I'm done at one address, I forget them, and move on to my next call, I might add the majority of customers are very pleasant though....😊

Gawd! This reminds me of a woman when I was checkout girl many years ago.

She put all her shopping down on the belt, was clearly very antsy. Realised she’d forgotten something, it’s fine I said as there was no one behind her.

5 mins passed and she wasn’t back yet. Queue had started to form. I’m apologising to everyone else. Another 5 mins and she’s still not back, so I give up and start scanning the guy behind who has three items. Having a friendly chat with him, he’s about to pay and she comes back, loses her shit completely, accuses me of laughing at her with the other customer and stomps off to another till.

Turned out she had left her baby alone in the car!

he’s clearly nuts. Don’t take it so personally

People having a go about his age, it IS relevant.

There is a certain kind of person who is the worst for this. Met them in retail since Covid and in Hospitality before that. And it is always pension aged men, usually of the richer sort.

Total conjecture on my part but given my experience within my own family and in my working life......

They have spent their entire professional lives being said "yes" to. Wives who had to do everything with the home and kids, even if she worked due to the Big Important Man doing the Big Important Job so his every need would be catered to because if they didnt cater to him they worried about losing their homes kids etc. Abuse of every sort was employed to make sure that this happened. Lower orders at work doffing their caps and making the sure that their every demand was catered to (see above).

And then they retire and there is genuine bafflement that they cannot do the same with the rest of the whole fucking world. Seen this with the rat faced abusive cheating maggot my aunt married. He really doesnt fucking get that his bullying doesnt work on anyone who isnt relying on him for a wage or a home. He hates my and my mothers guts.....cant imagine why

They reserve a special hatred for anyone who is a) a woman b) someone who ) athey think is less than them, c) both or the special d) a woman in a position of power above them that they cannot take down. Saw it with my uncle, his loathing of his woman boss had him foaming, she was less than him as a woman, had power over him as his boss and the killer.....she got the promotion he didnt get.

Point is, that poor cow on the tills get the shit that these pathetic specimens know that they cant mete out to anyone else anymore.

I'm still sad that they discontinued Mr Men fudge flavour yoghurt (with Mr Uppity on the label). That was my favourite of all time, but I don't go round squaring up to the shelf-stackers in Morrisons, because I'm not a total dick.

😂😂

yes - OP, obviously not your fault. This guy is totally nuts, but Onken should be made aware of the consequences of their careless conduct!

first pear, now passion fruit!

they’ve get the toffee one too!!

Try being a social worker in a housing crisis. I got called a cunt twice this week. Threatened with violence once. And told by another ‘professional’ that it’s my fault if a particular client ends up dead this week. I don’t even work in the housing sector. Apparently they are hiring though, profusely.

Why should retail staff have to be thick skinned to do a job.why can't customers be more reasonable,my dw told me of one where a customer was berating someone for the lack of Warburtons on the shelf.i was lucky in the retail field I was in I could fight fire with fire if needed.

Elderly men are definitely awful, I've got one living next door giving me hell!!

Well you could present that the other way around, maybe customer facing staff's lack of engagement is a result of how they're treated?

If customers are coming at me with sarcasm, aggression, being rude, dismissive or attempting to humiliate me straight off the bat, or turn that way when what they want isn't going to happen because I'm not a magician, then they get the bare minimum of engagement from that point.

I'd say if you're experiencing that a lot it's more likely that you're approaching with an attitude that causes them to withdraw rather than engage.

An example from the past few weeks when I was serving behind a bar and completing the transaction of the customer I was serving, that customer had taken the drinks to the table and was returning to collect more and to pay, I was putting everything into the till and someone else approached, I made eye contact about to say "I'll be with you in a moment" to be met with "Is anyone actually serving customers today?" Little head tilt. Before I could open my mouth.
"Yes, yes I am, I'm currently serving another customer who is just back just now, so I will be with you in a moment, sorry for the delay"
And when it was her turn she got polite, but wooden service, no interaction. Not a customer who was abusive or shouty but condescending and patronising.
Why should I give anything more to someone who thinks it's appropriate to treat me like that? Why do they think it's appropriate to try and belittle me in that way? What's the point of it other than trying to feel a bit superior to someone else?
They got what they came for, they got a smile and they got served with manners, but like fuck am I going to fawn over someone who has decided that I should be humiliated and belittled because of the job I'm doing.

So maybe if you're getting disengaged service wherever you go then it's the attitude you're displaying towards them.

And as the OP said, it didn't used to be this bad in terms of aggression and abuse and she's had it for so long and to such an extent that she's on antidepressants.

Because it's been so bad for so long.

She had a thicker skin before it was worn thin by such frequent aggression and abuse when she's just trying to do her job in a supermarket.

I wish people would stop making excuses for terrible behaviour and victim blaming.

Because that's what it is, victim blaming. She should think about what he might be going through, not take it to heart I.e stop being so sensitive, it's to be expected in your job, get more training, some people are just like this so accept it or move on and get another job.

How about expecting other people not be aggressive and abusive and not tell the victim to be nicer, or it's bad but that's just the way it is...

Millions of women are victims of domestic violence and sexual abuse. That is 'just the way it is' in our world.

It's still not okay and still should be railed against.

As should ALL aggression and abuse. It's ALL unacceptable.

Just in case you are asked again EasiYo have passion fruit sachets and rhubarb too. You have to make it yourself but it is easy. The maker costs about £20 and sachets to make 1kg yogurt cost around £3.40 and the cost of boiling a kettle. It lasts longer than an opened yogurt.

I am astounded to hear the awful tales of abuse and assault suffered by staff in shops! Hand on heart I can honestly say the worst I have EVER been when something has gone wrong in a shop is slightly irritated and its never led to insults swearing or assaulting staff! What is wrong with people😳

The thing is you need to grow a thick skin because, unfortunately, there will always be, and have always been, people like this. It's good if the store back you up but obviously that's not always the case. So learn tactics for dealing with it or leave are your only options.

We don't and can't control how other people speak or behave, we can only control our own responses to such behaviour.

I can actually understand that one a little more, if I'm honest. Obviously, nobody should be shouting, but my local Boots is often very unapologetic about its stock issues and there are a lot of gaps. It gets very annoying and I can see why people get snippy. Losing your shit over yoghurt is one (ridiculous) thing, being faced by an unbothered pharmacy assistant when it is your medication at stake is quite another.

Was it rhubarb? I’m annoyed it’s not there anymore too. Haven’t shouted at anyone about it though…

Just noticed it’s passion fruit - liked that one too 🤦🏻‍♀️