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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think it’s poor form for giving bad news over text?

332 replies

Ivorymoon · 01/04/2024 09:22

DH was given some shocking and upsetting news over the weekend, which was delivered from his DM via text. He received this message just before we were going into a health appointment for our baby, so it was terrible timing. He had no idea that he was going to receive such news, otherwise he would not have checked his messages at that time.

My own DM has form for giving me bad news over text, including informing me that she had cancer and when family members have died. Admittedly I do message people more than I call them, however any potentially upsetting news I will call instead. I am mindful that someone could be at work / at an appointment/ not in a position to receive bad news, and opening a message with no prior warning can be very distressing. At least over the phone you can make sure that the recipient is in a position to take the call.

I can see how it could be easier for the deliverer of bad news to text instead as it means they do not have to deal with any emotional reaction they would get over the phone. It’s quite avoidant and lacking care and consideration for the recipient IMO.

AIBU to think giving someone bad news via text is poor form and should be done over the phone instead? Ideally this would happen in person but this often isn’t possible for a multitude of reasons.

OP posts:
Ivorymoon · 01/04/2024 11:42

toomuchfaff · 01/04/2024 11:38

so you're saying that firstly, the mother would have been able to ask if he was good to talk in an emotionless way that didn't pique the interest as to what was up?

and secondly, your DH wouldn't be then "what's up, tell me? what's happened?"

because I think if I received a call asking me if I was OK to talk from anyone other than a recruiter, I'd be wondering what they wanted to call me for?

He wouldn’t have answered because he was going into an appointment, that’s the point. He would have called her back afterwards when he was in a position to talk.

OP posts:
Otherstories2002 · 01/04/2024 11:41

Ivorymoon · 01/04/2024 09:58

This would have been better.

Only for many that’s even more anxiety inducing.

Otherstories2002 · 01/04/2024 11:39

Ivorymoon · 01/04/2024 09:27

For the reasons outlined in the OP. The recipient may not be in the position to receive bad news. At least with a phone call it could firstly be ascertained where they are and what they are doing.

Depends on the age. As my parents point out when they were growing up bad news was a telegram or letter. A text is no different really, just arrives faster.

Also, are you really suggesting that if someone has received awful news they should be checking you’re sitting comfortably to receive it?

ThinWomansBrain · 01/04/2024 11:39

your DM had cancer, but it was all about your feelings and the way she chose to break it to you???

iseealittle · 01/04/2024 11:39

daisychain01 · 01/04/2024 10:25

@Ivorymoon be prepared for all the obtuse posts that seemingly want to twist your words. I totally get your point,

there absolutely is an etiquette around the delivery of bad news. When I've had to break the news or receive news of a death to a member of the family or a diagnosis, it has always been by phone (if distance is a barrier) or in person,

for something catastrophic such as a sudden death, I've had to drive 150 miles to the family member's house to deliver the message in person, because I was so worried about their ability to cope with the news.

how such a message is delivered, whether life-changing or just shocking eg mass redundancy, stays with the recipient forever, so doing it in the right way is worth taking the effort to consider carefully.

There is no etiquette around the delivery of bad news - it all depends on the people involved and the situation involved. I found out that my sister had died because I rang her at home and my BIL had to tell me that she'd had a car crash and died. I doubt he wanted to have that conversation at that point but he couldn't do anything else because he had no choice. And he couldn't drive down to tell me because, apart from the fact that he couldn't drive, he was in no fit state to do so. The police went round to tell my parents in person because it was passed on to them by my BIL's local force who'd dealt with the crash. I was in no state to tell them because, although I drove straight over to them (fairly local, but I doubt I should have been driving) I had none of the facts - all I'd taken in was that she was dead. As it was they didn't get a clear story from the police at that point - didn't get that till we drove down to BIL. So what was the correct etiquette there? Should BIL have fobbed me off until the police had told my parents? Should he have got someone to drive him to us (parents first or me first?) so he could tell us in person? Should he have texted us to say could we pop down (the 2 hour trip) when convenient?
It all depends on the circumstances, the person delivering the bad news and the person receiving it. There is no etiquette. Your preferences are just that - yours.

toomuchfaff · 01/04/2024 11:38

Ivorymoon · 01/04/2024 10:00

In this situation, not a hypothetical scenario, my DH would have let his mother know that he was just about to go into an appointment and he would have called her back after this. Just simple consideration.

so you're saying that firstly, the mother would have been able to ask if he was good to talk in an emotionless way that didn't pique the interest as to what was up?

and secondly, your DH wouldn't be then "what's up, tell me? what's happened?"

because I think if I received a call asking me if I was OK to talk from anyone other than a recruiter, I'd be wondering what they wanted to call me for?

EvangelicalAboutButteredToast · 01/04/2024 11:36

You are absolutely right. I’ll add to that nasty text messages. You have no idea of the timing of those messages. You might write something horrible and hit that person at an incredibly low ebb.

Moveoverdarlin · 01/04/2024 11:31

It really depends.

Texting ‘Hi, I’ve just heard from Sarah and Auntie Mary has passed away. Just letting you know. X

That’s fine!

Texting ‘Your Dad’s dead’ is not fine.

MargaretThursday · 01/04/2024 11:29

daisychain01 · 01/04/2024 10:16

Do you really lack the imagination so much that you can't tell the difference between your sarcastic version and something like:

"I need to talk to you urgently. Please can you let me know as soon as you get this when it's possible to have the conversation?"

I don't think that is any better. I would be so worked up about phoning and what the clearly bad news was that I would be unable to concentrate on anything.

Personally I'd prefer to get a text to give me time to process it, especially rather than have a message like that which would stress me out, and then I'd have to phone back too..

Ivorymoon · 01/04/2024 11:27

PeachBlossom1234 · 01/04/2024 11:24

I found out I had cancer on a Wednesday. I took a few days to process it myself and then on the Saturday I drove 200 miles and told my dad in person. I would not deliver that kind of news over the phone or text.

I think it’s fair to have an adult conversation about serious matters.

Thanks for your response. I hope you have made a full recovery.

OP posts:
Ivorymoon · 01/04/2024 11:26

toomuchfaff · 01/04/2024 11:22

But then you are prioritising YOU & DH environmental factors (an appointment) and feelings over the ones delivering the news? Surely??

I've delivered and seen delivered bad news many times (ex nurse). The times when someone can't be contacted, not answering etc is bad for the person calling, the spouse of the dying spouse in the hospital calling their child/sibling to let them know to come or the nurse of the poorly patient, especially if its life or death "come now" type news.

It all depends on a multitude of factors
"what" the news is,
who is delivering the message,
how critical that message is,
how upsetting that message will be.
how far away is the caller?
How old are they
How sick are they
Are they alone?

A multitude of considerations are made as to whether its call or text...

Yes I am. As I’ve clearly stated, the bad news affected my DH more than his mother. One poster asked whether a close friend of DH had died, it is along those lines. So while of course his mother would have understandably been upset for her son, her son is going to be more directly impacted and distressed.

OP posts:
PeachBlossom1234 · 01/04/2024 11:24

I found out I had cancer on a Wednesday. I took a few days to process it myself and then on the Saturday I drove 200 miles and told my dad in person. I would not deliver that kind of news over the phone or text.

I think it’s fair to have an adult conversation about serious matters.

toomuchfaff · 01/04/2024 11:22

Ivorymoon · 01/04/2024 09:29

No he would not have answered. He would have called her back when we were out of the appointment. Which would have been vastly preferred.

But then you are prioritising YOU & DH environmental factors (an appointment) and feelings over the ones delivering the news? Surely??

I've delivered and seen delivered bad news many times (ex nurse). The times when someone can't be contacted, not answering etc is bad for the person calling, the spouse of the dying spouse in the hospital calling their child/sibling to let them know to come or the nurse of the poorly patient, especially if its life or death "come now" type news.

It all depends on a multitude of factors
"what" the news is,
who is delivering the message,
how critical that message is,
how upsetting that message will be.
how far away is the caller?
How old are they
How sick are they
Are they alone?

A multitude of considerations are made as to whether its call or text...

purplecorkheart · 01/04/2024 11:21

Sounds like you and your mil are two different people and have different ways of doing things.

I am assuming that a friend of your dh has died as you say that it does not impact your mil (Could be totally wrong, though.)

Honestly, sounds like she may not have realised how upset he would have been. In all honesty, she probably would have blurted out the news anyway before your dh could have put her off so he would be upset either way.

I think you need to get over how the news was delivered and start focusinfmgvon supporting your husband.

Apolloneuro · 01/04/2024 11:20

If the news is that bad, does it matter how it was received?

Sounds to me like you’re upset and looking for something/someone to blame.

You seem intent on ascribing bad intent on the actions of your MiL. I’m assuming there’s a back story? If not, just forget it and concentrate on the impact of the news rather than how it was delivered.

Redglitter · 01/04/2024 11:20

It's very difficult to really answer with only part of the story.

I do think though when it's a mother/son situation a phone call would have been more the norm. I cant imagine giving any kind of bad news to my close family by text

When my Dad died I phoned the 'important' people to tell them in person. Yes it's incredibly hard, emotional & draining but it has to be done. Colleagues and wider family & friends were messaged because there was only so many times I could bring myself to say he'd died. Likewise I've heard about the death of people via text but it's been acquaintances or the family of friends

IMO there is definitely a place for delivering bad news via text but I think in this situation his Mum should have phoned

exerciseshmexercise · 01/04/2024 11:13

I do hope your DH is ok @Ivorymoon

I think you need to bear in mind that each person involved, both the sender and receiver of the news, will have their own preferences, and sometimes those will not align. And as long as there is no malice aforethought, just appreciate that everyone is doing their best.

Ivorymoon · 01/04/2024 11:13

Kelly51 · 01/04/2024 10:42

He had no idea that he was going to receive such news, otherwise he would not have checked his messages at that time
What a strange way to look at it, should she have sent a msg saying I'm about to send you bad news?

No she should have called to check he was in the position to receive shocking news, not about to go into a health appointment for our baby. Read the OP.

OP posts:
Ivorymoon · 01/04/2024 11:11

Somepeoplearesnippy · 01/04/2024 10:40

There is no good way to get bad news.

There are worse ways. As outlined in people’s responses here.

OP posts:
Ivorymoon · 01/04/2024 11:10

pinkchow · 01/04/2024 10:30

I completely agree OP!!

My mum has form for this. Sending shocking news via text in the middle of the day with no regard to what I'm doing or where I might be. I.e, I might not be somewhere I can compose myself, or might be going into an important client meeting etc. It's truly awful and poor form.

The first time she did it, I was at uni, about to go into an exam, and told me a family member had been arrested. She just blurted it all out in a random lengthy text out of the blue. Who on earth does that? It was all I could think/worry about.

I would think a text of 'Hi, can you call me later, need to talk when you get chance' is better. Or if they DO really want to text, then delaying it until evening would be best, presumably when you're likely to be at home for example.

Thank you, I feel the same. A simple text asking for a call back can make so much difference. My mum sounds remarkably similar to yours, I’m sorry you’ve had these experiences!

Undoubtedly my experiences with my mum have influenced my views on how my DH received the news the other day.

OP posts:
Ivorymoon · 01/04/2024 11:06

DarcyHargrove · 01/04/2024 10:29

This whole thread is completely pointless if you don’t actually tell us what the bad news was seeing as it’s so “niche”

Then don’t participate.

OP posts:
Ivorymoon · 01/04/2024 11:05

daisychain01 · 01/04/2024 10:25

@Ivorymoon be prepared for all the obtuse posts that seemingly want to twist your words. I totally get your point,

there absolutely is an etiquette around the delivery of bad news. When I've had to break the news or receive news of a death to a member of the family or a diagnosis, it has always been by phone (if distance is a barrier) or in person,

for something catastrophic such as a sudden death, I've had to drive 150 miles to the family member's house to deliver the message in person, because I was so worried about their ability to cope with the news.

how such a message is delivered, whether life-changing or just shocking eg mass redundancy, stays with the recipient forever, so doing it in the right way is worth taking the effort to consider carefully.

Thank you! I also thought there was an etiquette. It absolutely matters how the bad news is received. A bit of consideration goes a long way.

OP posts:
HandbagsAtDawnOrMidday · 01/04/2024 11:00

My lovely sil tends to send her bad news by text in the evening.
This is fine, and sad, but we have time to process it, she doesn't have to carry our emotional load or support us. We can just get ourselves together and respond and try and support her.

My brother texted me first thing to say my dad had died. Honestly, he'd been very ill and wasn't a very nice man. It meant I could process it, send back a thoughtful, appropriate response and everyone who was upset could carry on being like that without switching their emotions to my lack of tears.

A few years ago my mum sent me a very detailed nasty letter in the post, pointing out the many ways I'd let her down. It was delayed, grabbed from the post box and read on the way to the airport. I never acknowledged or responded to it.
I still have it, reread it every now and then. Each time I do, it puts a little more distance between us.
By writing a lengthy letter it assumes more importance, if it had been a discussion it would have faded into a memory alongside lots of good and bad experiences and events over many years.

Kelly51 · 01/04/2024 10:55

Maybe tell us this news? looks like another way for you to dislike your MIL, even your style of writing is very uptight.

MistressoftheDarkSide · 01/04/2024 10:55

I'm with you OP.

When my DP died I was in bits but I still rang every one of those closest to him and started the call with asking those who I knew would be most affected if it was convenient to talk. He'd been in hospital three weeks and the outlook wasn't good so they knew if I was calling it wasn't a happy call.

The problem with a text for news like that for me is that if I received one and it was something devastating it would make me feel very alone. At least you have another human on the end of the phone line to share distress with and it's a connection.

But that's me and other people feel differently.

Sending solidarity anyway x