Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to leave a stinking review

63 replies

101confusedbutangryholidaymakers · 31/03/2024 17:11

Staying at lovely cottage in Scotland, text the owner last week as instructed to by Sykes, to get attached response... fine Sundays are sacred to some people. Rang 2 days later to be told keys will be in back door... why that warranted a phone call who knows. Arrived yesterday without further contact. This afternoon, a Sunday, lady showed up out of the blue whilst we were in the hot tub, came right round the back of the property. It was bloody awkward, me DH and my 2 young kids in swimming cossies in the garden faced with this random lady, this cottage is in the middle of nowhere we were definitely not expecting this randomer to intrude. She told us we'd put the top off the hot tub wrong, it was lent against the side, who knows where it's supposed to go, all she described was how to put it back on. She asked if everything was okay, I told her the Internet didn't work she told me "well it does", definitely doesn't. She left telling me "no kids unsupervised in the hot tub" well duh and they weren't. She also chastised us for not showering beforehand... which we had but obviously we looked dirty or something cos she looked sceptical. It just ruined everything frankly and now feel weird about the rest of the week if she's just going to show up whenever she feels like it. I just don't know whether to text her again to reiterate about the Internet and politely request some notice before she intrudes or just leave a stinking review.... bit tempted by the latter but I realise that's the childish way out... this place wasn't exactly cheap though

AIBU to leave a stinking review
OP posts:
Thread gallery
6
VickyEadieofThigh · 05/04/2024 17:34

I hate intrusive cottage owners.

I must say that we've booked a lot of cottages through Sykes and never had anything remotely like this happen.

LordPercyPercy · 05/04/2024 17:31

The rest is bad enough but shoving chemicals in and not actually telling you is completely outrageous!

tobee · 05/04/2024 17:22

Are there dates on the reviews?

pikkumyy77 · 05/04/2024 17:05

Sorry this has happened.

101confusedbutangryholidaymakers · 05/04/2024 17:01

RickyGervaislovesdogs · 05/04/2024 07:38

😳
She put chemicals in and didn’t tell you, blames you for getting in AND wants you to pay £80 to use it. Accusation your children use it as a swimming pool..

Are the owners onsite?
There’s usually a hot tub manual? with instructions etc.

We've scoured the place looking for a manual but there's nothing and when I mentioned it to her about maybe needing some guidance she didnt say there was some, i was kind of hoping she would say there were instructions and we'd just missed them atleast that might explain her anger if we'd just disregarded a load of rules we were supposed to know about! There's also this sign, which basically reads that children are allowed in... I think!? The owners are on a farm about a mile down the road, I think dropping by our cottage is part of her daily farm routine and so she doesn't arrange a time beforehand cos that would be hard to judge with her other farm duties 🤷‍♀️ but then again I'd hope she'd trust guests enough not to need a daily visit....

AIBU to leave a stinking review
OP posts:
101confusedbutangryholidaymakers · 05/04/2024 16:25

Mamette · 05/04/2024 07:28

Wow OP so much for a relaxing holiday 😫

Niggling issues such as the wifi I would always be patient about but the whole hot tub thing… and the rudeness of the woman!

Also I think the level of intrusion you have endured is unacceptable.

I would complain directly to the company and I would also leave an honest review on the website.

I'm planning to ring the company tonight and explain exactly what's happened, I have a sneaking suspicion she's got something planned, from her comment about informing the booking agent about the state of the hot tub. I'll also leave the review but thinking back there's only about 10 reviews on the website, all of them really good but she's operated since 2013, where are the rest? At least now I know not just to take account of what's written but also how many are written😫

OP posts:
RickyGervaislovesdogs · 05/04/2024 07:38

😳
She put chemicals in and didn’t tell you, blames you for getting in AND wants you to pay £80 to use it. Accusation your children use it as a swimming pool..

Are the owners onsite?
There’s usually a hot tub manual? with instructions etc.

Mamette · 05/04/2024 07:28

Wow OP so much for a relaxing holiday 😫

Niggling issues such as the wifi I would always be patient about but the whole hot tub thing… and the rudeness of the woman!

Also I think the level of intrusion you have endured is unacceptable.

I would complain directly to the company and I would also leave an honest review on the website.

101confusedbutangryholidaymakers · 04/04/2024 23:21

Update if anyone is following. And thanks for all the previous responses for the help and making me consider different perspectives. We ended up just messaging sykes and not the owner as we still had no internet. We got back to the cottage on Tuesday afternoon to find the hot tub lid off (properly!) And it was full of bubbles definitely not how we left it. After googling we found out she'd probably added chlorine and we shouldn't go in for a an hour or so and shouldn’t put the lid down... that apparently makes chlorine gas!! She didn't text that or left a note so thank goodness for Google. Anyway the kids didn't go in after that cos we were a bit unsure. Me and dh tried it out that evening but it smelt so strongly of chlorine and stung a bit we only lasted 10-15 mins before we just gave up. Wednesday tipped it down so didnt go near the thing. Thursday morning weather looked good so we got out early to the beach. Then got the attached new messages. We got back mid afternoon and there was a layer of yellow scum in the hot tub that smelt like sulphur. She's suggesting that we caused that from the 15 mins we spent in there on Tuesday, or maybe the couple of hours Sunday and Monday!? How filthy does she think we are. After researching the issue of the yellow colour and the smell apparently it's caused by an imbalance of cleaning products.... so whatever she did on the Tuesday I'm guessing. As someone asked previously I can't believe there are no bad reviews for her... I've never met anyone so rude especially when I think I've been perfectly polite to her but perhaps I'm missing something. Anyway thanks for anyone who got to the end of that rant, I think I'm just a bit shocked right now and still don't even know where to start with a review for her!

AIBU to leave a stinking review
AIBU to leave a stinking review
AIBU to leave a stinking review
AIBU to leave a stinking review
OP posts:
Jk987 · 01/04/2024 11:21

Actually, I agree with a previous poster that you should send feedback directly to the owners first rather than publicly. Give them a chance to rectify the situation. If not, then publish it.

Jk987 · 01/04/2024 11:19

Make sure the review is short and to the point. Eg. Owners very abrupt and lacking customer service. Turned up unannounced while we were in the hot tub. Wi-Fi not working and they didn't believe us.'

MrsKeats · 31/03/2024 22:51

Bluevelvetsofa · 31/03/2024 22:44

@MrsKeats thanks for that. I’ll make sure we avoid them in future.

No problem

Bluevelvetsofa · 31/03/2024 22:44

@MrsKeats thanks for that. I’ll make sure we avoid them in future.

MrsKeats · 31/03/2024 21:24

Bluevelvetsofa · 31/03/2024 20:43

The trouble is that you don’t always know that the parent company is Sykes. Ours was billed as being a Cornish company and it wasn’t until we were there that we found out all was not what it seemed.

We left early, it was so bad - and it rained a lot too. Put me right off Cornwall.

Here you go
Current list

AIBU to leave a stinking review
Bluevelvetsofa · 31/03/2024 20:43

The trouble is that you don’t always know that the parent company is Sykes. Ours was billed as being a Cornish company and it wasn’t until we were there that we found out all was not what it seemed.

We left early, it was so bad - and it rained a lot too. Put me right off Cornwall.

LumpyandBumps · 31/03/2024 19:26

I probably wouldn’t leave a bad review but I would definitely highlight the unannounced visit.
I once spent a week in a holiday cottage where the owners lived next door, and they were so intrusive. The best example was when I managed to get a few minutes peace and quiet away from the family for a solo swim. Only to have the woman pop up and say how nice it was for me to get the (supposedly private) pool to myself. Well yes, it had been!
I left a factual review as we felt ‘supervised’ the whole time, even though we obeyed all of their many rules. It was not a relaxing holiday and we were pleased to leave.

101confusedbutangryholidaymakers · 31/03/2024 18:59

Iudncuewbccgrcb · 31/03/2024 18:47

Do the instructions from Sykes really ask you to text a whole week before to ask how to get the keys?

That is bonkers!

Yup 🙄 thought it was weird too, love a lockbox normally!

OP posts:
Iudncuewbccgrcb · 31/03/2024 18:47

Do the instructions from Sykes really ask you to text a whole week before to ask how to get the keys?

That is bonkers!

101confusedbutangryholidaymakers · 31/03/2024 18:07

FoxyLoxyLoo · 31/03/2024 17:54

What’s the rest of the reviews like? The initial message she sent was abrupt and very unfriendly. If the internet wasn’t working they should have sorted it. Sundays are sacred to some people but if you rent a cottage out you don’t get the day off if things go wrong. I would never turn up unannounced at our holiday homes, people are on holiday and the comment about not showering is concerning. Is there an outside shower? I’m asking as a few properties do have external cameras if the cottages aren’t booked but they should never be on if there’s guests. We do have external cameras during winter but they’re off as soon as guests arrive and are only out on of the properties are empty.

Edited

Rest of the reviews are great, say how friendly the host is and how they enjoyed the farm tour.... don't think we'll be offered that somehow 🫣 No outside shower and can't see any cameras, internets down anyway so don't think they'd be getting a feed from it if there was one!?

OP posts:
FoxyLoxyLoo · 31/03/2024 17:54

What’s the rest of the reviews like? The initial message she sent was abrupt and very unfriendly. If the internet wasn’t working they should have sorted it. Sundays are sacred to some people but if you rent a cottage out you don’t get the day off if things go wrong. I would never turn up unannounced at our holiday homes, people are on holiday and the comment about not showering is concerning. Is there an outside shower? I’m asking as a few properties do have external cameras if the cottages aren’t booked but they should never be on if there’s guests. We do have external cameras during winter but they’re off as soon as guests arrive and are only out on of the properties are empty.

PotatoPudding · 31/03/2024 17:49

Leave an honest review. Don’t use negative language or sound angry.

Eg: The owner turned up at the property unannounced on Easter Sunday when my family and I were in the hot tub. We advised her the internet was not working. She assured us it was but we were unable to connect.

Terrribletwos · 31/03/2024 17:49

Not very welcoming on the part of the owner and they definitely shouldn't be dropping in unannounced, that is totally uncalled for.

Also, they should be available at any time, doesn't matter if it's a bank holiday or not, that makes no sense when running a business that lets out holiday cottages during a holiday!

101confusedbutangryholidaymakers · 31/03/2024 17:48

Row23 · 31/03/2024 17:15

I’d probably message the company first and ask for an apology / partial refund and detail everything you’ve mentioned above. If they don’t respond / can’t explain the situation etc then I’d leave a review because then in the review you can also add that you did contact them for explanation and they still weren’t helpful etc

Yeah messaged them now thanks

OP posts:
101confusedbutangryholidaymakers · 31/03/2024 17:46

Myopicglass · 31/03/2024 17:41

I’d be concerned there is a camera somewhere. Hence the no showering comment. I no longer rent cottages through places like Sykes - too many weird owners.

Report the lack of internet through official channels and say ‘I advised the owner in person when she let herself in uninvited at x time today’. If she came under false pretences she may as well fix the internet.

Oh my god hadn't even thought of a camera 😳yeah messaged sykes now, not expecting a response till Tuesday though

OP posts:
101confusedbutangryholidaymakers · 31/03/2024 17:43

Bluevelvetsofa · 31/03/2024 17:19

Sykes are dreadful. We went somewhere last year, which turned out to be through Sykes, but that wasn’t clear at the time of booking.

It was not very clean and the ‘occasional noise from building work’ was constant. We got some money back. We did leave a poor review and we can’t have been the only ones, because the property was withdrawn.

You've paid for the week, you’re entitled to have quiet enjoyment of the property for that time. I’d send a polite message about the internet and that you’d prefer some notice if she plans to visit. I’d probably mention things in a review too.

Sounds awful, yeah won't be using them again. Just need to find some careful words for a text still got a week left here...

OP posts:
Swipe left for the next trending thread