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AIBU?

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Original poster

Waitrose Easter Eggs

135 replies

Cotswoldmum70 · 23/03/2024 17:33

AIBU in expecting to pay £11 for these Easter eggs in my local store in Stratford upon Avon? According to the manager and supervisor I am being not only unreasonable but proper stupid because I didn’t read the small print which says the price depends on the weight. The eggs on the display are the extra big ones and cost £15. Silly me! I gave them back their eggs together with quite a large piece of my mind which may result in me being banned in future. But honestly, isn’t it a gigantic con?

Waitrose Easter Eggs
Waitrose Easter Eggs
OP posts:
LyingWitchInTheWardrobe · 24/03/2024 18:56

You're not wrong, OP, that is misleading and purposely so. Why not put the £11 notice against the corresponding eggs that you can buy for that amount?

Answer is because Waitrose want you to spend more, be too embarrassed to quibble the price at checkout. I would send that photo and your complaint to your local authority's trading standards department.

Original poster
Cotswoldmum70 · 24/03/2024 18:53

soupfiend · 24/03/2024 18:47

Oh, deleted my post because I didnt even read the OP properly!!

Im a numpty, sorry OP

Edited

No apology necessary! Thanks for your feedback.

OP posts:
HauntedBungalow · 24/03/2024 18:53

Cotswoldmum70 · 24/03/2024 18:47

Yes clearly. I never usually take the till reciepts but even I can do the mental arithmetic 3 x 11 = 33, so when I was charged £45 I asked for the receipt and saw the real purchase price. How on earth are they getting away with it? I’m so sick of all the warm fuzzy ad campaigns, with hard up young families enjoying delicious healthy meals at fair prices. What an absolute travesty, all they are focusing on are ways to mislead us.

Show quote history

Oh god yes the adverts are annoying. Fuck off Tesco, I'm not your fucking mate

Boots do it too. Have a shelf ticket for one size of shampoo/soap/toothpaste, put a different size of the same brand there that costs more. Then when you query it they say "oh, did you think you were buying the 300ml bottle? That's the one that costs £4. The one you've picked up is 330 ml and that costs £7". Fucking chancers.

Original poster
Cotswoldmum70 · 24/03/2024 18:52

IsthisthereallifeIsthisjustfantasy · 24/03/2024 18:46

If you get a free Easter egg can you do a prize draw?

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Haha - yes. Genius idea. Although I’m not expecting any freebies. I’m going to make myself a thorough nuisance for a while though. I want to start a campaign to make this pricing policy illegal. No doubt at all that is unethical, sadly the two are not mutually exclusive.

OP posts:
Caravaggiouch · 24/03/2024 18:49

It’s not great, seems like a misleading display. But you must have been a proper bellend to the staff to get banned, bloody hell!

JustWhatWeDontNeed · 24/03/2024 18:49

soupfiend · 24/03/2024 18:47

Oh, deleted my post because I didnt even read the OP properly!!

Im a numpty, sorry OP

Edited

No, she went to Waitrose and argued with them because of their misleading prices. The same principle would apply at a lower price point.

HunterHearstHelmsley · 24/03/2024 18:49

soupfiend · 24/03/2024 18:47

Oh, deleted my post because I didnt even read the OP properly!!

Im a numpty, sorry OP

Edited

Edited due to PP edit!

HunterHearstHelmsley · 24/03/2024 18:48

Cotswoldmum70 · 24/03/2024 18:34

I will be going to Morrisons tomorrow.

Show quote history

Those eggs are a tenner in Sainsburys with Nectar prices. I know this because I urgently needed to buy myself three.

soupfiend · 24/03/2024 18:47

Oh, deleted my post because I didnt even read the OP properly!!

Im a numpty, sorry OP

Original poster
Cotswoldmum70 · 24/03/2024 18:47

HauntedBungalow · 24/03/2024 18:36

All supermarkets do this now - entire displays with one product, always higher priced than the mysterious missing product that they say is a bargain. Check your receipts carefully, people. I've had to argue the toss loads of times.

Show quote history

Yes clearly. I never usually take the till reciepts but even I can do the mental arithmetic 3 x 11 = 33, so when I was charged £45 I asked for the receipt and saw the real purchase price. How on earth are they getting away with it? I’m so sick of all the warm fuzzy ad campaigns, with hard up young families enjoying delicious healthy meals at fair prices. What an absolute travesty, all they are focusing on are ways to mislead us.

OP posts:
IsthisthereallifeIsthisjustfantasy · 24/03/2024 18:46

Cotswoldmum70 · 24/03/2024 18:05

Thank you all for your positive affirmations! I’ve emailed the entire board at JLP and called them out on their unethical pricing practices. Watch this space and I’ll update post with their response. BTW new chief exec is Nish Kankiwala and his email address is [email protected] should you have any future beefs.

If you get a free Easter egg can you do a prize draw?

HauntedBungalow · 24/03/2024 18:44

And yeah Morrisons will refund you. Waitrose too have refunded me before - but in cash 🤨

Still an imperfect solution. You shouldn't have to go to customer services just to pay the price they've misled you to believe you will pay - because if I see a display full of a particular product, and no other products on that display, and that display has six massive whacking great "BARGAIN HERE £5" tickets on it then yes I will expect to pay £5 for the product.

HauntedBungalow · 24/03/2024 18:36

MiltonNorthern · 23/03/2024 17:36

Why do they have a price ticket corresponding to a different size of egg on that display then? Did they have an answer?

All supermarkets do this now - entire displays with one product, always higher priced than the mysterious missing product that they say is a bargain. Check your receipts carefully, people. I've had to argue the toss loads of times.

Original poster
Cotswoldmum70 · 24/03/2024 18:34

VickyEadieofThigh · 23/03/2024 17:35

YABU. Nobody was forcing you to buy them.

Commodities in shops vary in price and Waitrose is a more expensive supermarket. Go to a cheaper one.

I will be going to Morrisons tomorrow.

OP posts:
Original poster
Cotswoldmum70 · 24/03/2024 18:32

enchantedsquirrelwood · 23/03/2024 17:42

Shelf prices are so often wrong.

But the law is an ass here. Consumer protection law says they are making a misleading price indication which is an unfair commercial practice.

But contract law says they can refuse to sell you the item at the marked price.

Yes it is a disgrace. I couldn’t care less about the eggs in all honesty- my kids are in their 30s so really won’t miss them, but I’m furious at the way retailers position themselves as pillars of the community and virtue signal as if their life depended on it, then deliberately set out to mislead and rob us blind.

OP posts:
Original poster
Cotswoldmum70 · 24/03/2024 18:27

MiltonNorthern · 23/03/2024 17:36

Why do they have a price ticket corresponding to a different size of egg on that display then? Did they have an answer?

That is my point- which I tried to make to the store manager. The entire display was made up of the larger eggs - see photo - so how on earth can they justify this marketing strategy. Falls into the category of unethical pricing practices.

OP posts:
Original poster
Cotswoldmum70 · 24/03/2024 18:22

teaandtoastwithmarmite · 24/03/2024 18:07

I can see your point but it says 260g. Were they?

I didn’t have my digital scales to hand and honestly have no idea how much an Easter egg weighs. Again pretty sure that my experience is fairly representative of the average consumer, honestly who could tell the difference? And what about vulnerable or partially sighted shoppers? Shouldn’t their needs be taken into account or do we just let them be scammed?

OP posts:
Original poster
Cotswoldmum70 · 24/03/2024 18:10

StrawberryThief1930 · 23/03/2024 17:35

madness. clearly they are £11.

Any normal consumer would assume that. I was made to feel like a fool because I didn’t read the small print. The store manager robustly defended the store’s pricing policy and said it was perfectly legal. No apology and no offer to reimburse the difference. Big up to Morrisons for doing the right thing.

OP posts:
Alargeoneplease89 · 24/03/2024 18:09

VickyEadieofThigh · 23/03/2024 17:35

YABU. Nobody was forcing you to buy them.

Commodities in shops vary in price and Waitrose is a more expensive supermarket. Go to a cheaper one.

Can you not read? Says Lindor easter eggs £11.

teaandtoastwithmarmite · 24/03/2024 18:07

I can see your point but it says 260g. Were they?

Original poster
Cotswoldmum70 · 24/03/2024 18:05

Thank you all for your positive affirmations! I’ve emailed the entire board at JLP and called them out on their unethical pricing practices. Watch this space and I’ll update post with their response. BTW new chief exec is Nish Kankiwala and his email address is [email protected] should you have any future beefs.

OP posts:
IsthisthereallifeIsthisjustfantasy · 23/03/2024 19:31

That's ridiculous.

Allthegoodnamesarechosen · 23/03/2024 17:47

‘When they go low, we go high’ as the Chairperson of JLP says when criticised - more true than she intended….

Hoglet70 · 23/03/2024 17:44

That pricing is ridiculously misleading. I would contact Trading Standards and moan. You have photographic evidence.

NuffSaidSam · 23/03/2024 17:43

I've just had the same issue in Morrisons, but they did honour the price on the label in the end.

I would have expected them to give you them for £11.