Waitrose Easter Eggs

YANBU, although I would never pay £11 for an Easter Egg (understand why though as it's Lindt), I would say that is misleading and they should honour the price! I got my nipper 7 Cadburys smaller ones from Asda in their better than half price sale for 60p each last week......going to have a great hunt on the big day! (and loads left over for "mummy and daddy")😂

It’s a classic bait and switch. Bring you in for the 11 eggs but only sell the 15. Where exactly were the 11 eggs? Companies monitor spikes in online activity using their name or logo… a live bar graph showing red/ yellow/green activity. You may get a response if you post on your socials clearly indicating bad (red) service. I have started looking at every single receipt BEFORE I leave the store. I find at least one error a week. I tried to buy 2 items online for 5.48$ as advertised. By the time I got to the checkout it was 15$ each and like OP I thought what??? Stores are hoping you are too rushed or buying so many items you won’t notice. Op yanbu they are for false advertising and intentionally misleading displays.

You don't need scales. It's printed on the box.

You've really emailed every board member of JLP? Seriously?

I’m guessing that, because the special offer signs specify a weight, you’re expected to check the weight of the egg you pick to ensure it’s part of the offer, even though you picked it up from the pile with the special offer sign on it.

It’s either bad signage or they’re assuming people will be too embarrassed to hand them back at the checkout and say they don’t want them any more.

It says that "large" eggs weighing 360g cost £11. So if you pick up an egg that doesn't weigh 360g it will be a different price. The entire display is made up of "extra large" eggs that don't weigh 360g. So none of them cost £11.

"Extra large" eggs actually cost £15. There will be a ticket, somewhere in the store, that says that. They'll probably even have a row of seven or eight "Extra Large" eggs behind it. So they can say that that's the price they've advertised them at, and silly old OP mistakenly picked up one of those hoping to pay the "Large Egg" price for it.

YANBU, there’s a big pile of products with signs saying £11. There’s absolutely no indication that a) some are £15 instead or b) which ones they are.

Im generally a fan of JL/Waitrose (EDI policies aside, especially their recent in-house fetish magazine) but when they get things wrong they are not good at admitting it. I’ve had an issue recently with products being underweight and I had a bit of a non-apology over it. I wouldn’t be surprised to find it goes unremedied.

Where is the small print you were supposed to read? I've zoomed in on the price card and can't see anything advising pricing is dependant on weight. Unless it's extra small print 🙄

I'd complain too OP so you're definitely not alone although I do feel for the staff who need to deal with it. It's not their fault.

Good. I'm glad more people are catching on to this.

Go for it, CotswoldsMum, make them squirm - and then display their products and pricing in a clear and honest manner.

Well, the answer is not to deliberately mislead customers.

Nah, they do.

Seriously, they're all at it. I don't think I've been in a single chain in the past three years that hasn't done this. A lot of people don't get receipts and even fewer check them. It's normally me and a couple of arsey pensioners arguing the toss at customer service desks. Everyone else just takes home stuff they've paid over the odds for without realising.

I don't know what it is that you do for a job but on the off-chance that you do work in a supermarket that misleads customers on pricing, would you not raise this with somebody, given that you'd have dealt with disgruntled customers who were rightly ticked off having put x number of eggs in their trolley expecting to pay £11 each, only to find that your employer is covertly trying to grab a further £4 per egg?

I would. I'd be really sorry for customers being misled, sorry for myself having to apologise and make excuses for my grabby employer - and I'd be miffed at having to put all the unwanted eggs back or have them stacked around me.

We all serve somebody; might as well do it well.

@Cotswoldmum70

best wishes in your pursuit!!

That has to be against some trading law, surely!!

fair enough if there's a stack of varying sizes, you need to check the size & corresponding price, but in huge stacks of the same size, that's just plain wrong!!!

I'd be posting that photo up on their social media pages.

Yeah that’s ridiculous. Clearly if there are no other eggs in the display you would assume the eggs that are £11 are the ones next to the price tag.

Also i got ones the same as that for £10 from Sainsbury’s a while back.

Like I say they do refund you if you query. It's work though and we shouldn't have to. And I also bet most people don't even notice. Do you want a receipt? No? Great, that way you're unlikely to ever think you've been ripped off.

In future when you spot it if they argue the toss, I suggest acting like you're a little bit thick and very stubborn. This is what works for me. I just say repeatedly "that was the only shampoo/block of cheese/Easter egg/extra virgin olive oil on that shelf" and they cave.

Dear god I've delt with so many customers like you today 😳 its utterly exhausting lol