Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Waitrose Easter Eggs

135 replies

Cotswoldmum70 · 23/03/2024 17:33

AIBU in expecting to pay £11 for these Easter eggs in my local store in Stratford upon Avon? According to the manager and supervisor I am being not only unreasonable but proper stupid because I didn’t read the small print which says the price depends on the weight. The eggs on the display are the extra big ones and cost £15. Silly me! I gave them back their eggs together with quite a large piece of my mind which may result in me being banned in future. But honestly, isn’t it a gigantic con?

Waitrose Easter Eggs
Waitrose Easter Eggs
OP posts:
Original poster
Cotswoldmum70 · 24/03/2024 20:46

shoppingshamed · 24/03/2024 20:44

Obviously I'm not in the board but I agree with @saraclara , most likely to be a mistake by an employee compoinded by the stupidity of a second employee but I very much doubt the diretors spend their board meetings coming up with ways to con their customers

Show quote history

That’s exactly what they do.

OP posts:
shoppingshamed · 24/03/2024 20:44

Cotswoldmum70 · 24/03/2024 20:02

Are you on the board?

Show quote history

Obviously I'm not in the board but I agree with @saraclara , most likely to be a mistake by an employee compoinded by the stupidity of a second employee but I very much doubt the diretors spend their board meetings coming up with ways to con their customers

Original poster
Cotswoldmum70 · 24/03/2024 20:32

Swivked · 24/03/2024 20:26

It's not great but deary me OP you must really have crossed a line to get banned from the store. Harassing the shop employees to the point of them banning you isn't on no matter if they were wrong or not. You'll not get your case heard that way.

I didn’t say I was banned - just a little bit of a nuisance because I challenged their dubious pricing strategy. I’m allowed some creative licence. I didn’t harass anybody. If no one challenges these practices then consumers will continue to be tricked into paying more than they intended. Are you ok with this?

OP posts:
Swivked · 24/03/2024 20:26

It's not great but deary me OP you must really have crossed a line to get banned from the store. Harassing the shop employees to the point of them banning you isn't on no matter if they were wrong or not. You'll not get your case heard that way.

Original poster
Cotswoldmum70 · 24/03/2024 20:22

Blueberrycreampie · 24/03/2024 20:13

So there was a large display of Easter eggs with a large sign in front with the price, only that wasn't the price? I'll be looking out for this in my Waitrose and will have words if it's the same!

Please let me know if you find it!

OP posts:
Original poster
Cotswoldmum70 · 24/03/2024 20:22

RotundCheese · 24/03/2024 20:16

Go get them, OP! Don't let the bastards win!!

Hearing you loud and clear. Not sure which planet Saraclara lives on, but she’s an outlier on this thread.

OP posts:
RotundCheese · 24/03/2024 20:16

Go get them, OP! Don't let the bastards win!!

Blueberrycreampie · 24/03/2024 20:13

So there was a large display of Easter eggs with a large sign in front with the price, only that wasn't the price? I'll be looking out for this in my Waitrose and will have words if it's the same!

LoveRules · 24/03/2024 20:10

Am outraged on your behalf as had a nearly similar experience in my own local Waitrose today either the same eggs but different strategy. They'd mixed the larger and smaller eggs together but only listed the £11 price.

I was so annoyed at myself that the entire two bags of shopping cost £110 when I could have probs got exactly the same food at Lidl around the corner for £40. I had a low blood sugared tetchy teen with me but if I hadn't I'd have refused to pay and left the lot.

Never going there again (apart from the v bouji treats I can't face living without). Am voting with my feet on their prices & unethical Easter egg strategy!

Original poster
Cotswoldmum70 · 24/03/2024 20:02

saraclara · 24/03/2024 19:34

I very much doubt that this is a policy decision. It'll be an error by a minimum waged shelf stacker.

I agree that the decent thing would have been for them to let you have the item at the shelf price. But this really isn't the end of the world.

Are you on the board?

OP posts:
ssd · 24/03/2024 20:01

They also need to pay staff better.

£10.50 right now going up to £11.55 in April, 11p above minimum wage.
Every other retailer paying around £12. Place is a joke. My friend left recently to work in asda, she says its much better.

LyingWitchInTheWardrobe · 24/03/2024 20:00

No it isn't, all those eggs neatly stacked, in the different variations,... that is not the work of customers at all.

crew2022 · 24/03/2024 20:00

hobbitonthehill · 24/03/2024 18:59

Dear god I've delt with so many customers like you today 😳 its utterly exhausting lol

Why?
The advertised price is clearly misleading?
OP is not being awkward imo just pointing out it is misleading. Why not get the correct sign on the right size eggs and not feel so exhausted?

HauntedBungalow · 24/03/2024 19:53

@PutASpellOnYou except that's clearly not what's happened here.

PutASpellOnYou · 24/03/2024 19:51

We have this all the time at our store because customers see the offer and swap their Easter egg for cheaper one, leaving the egg they originally picked up in the wrong place.

chuggachug · 24/03/2024 19:49

hobbitonthehill · 24/03/2024 18:59

Dear god I've delt with so many customers like you today 😳 its utterly exhausting lol

What? Customers that don't appreciate being made to feel stupid when your shop is the problem? Maybe if you didn't take that approach you'd have a nicer time at work

HauntedBungalow · 24/03/2024 19:46

We need to get Martin Lewis on the case. He'd sort the fuckers out.

LyingWitchInTheWardrobe · 24/03/2024 19:43

saraclara · 24/03/2024 19:34

I very much doubt that this is a policy decision. It'll be an error by a minimum waged shelf stacker.

I agree that the decent thing would have been for them to let you have the item at the shelf price. But this really isn't the end of the world.

No it isn't. It's the same in my local Waitrose store too. It's an error for sure but a concerted and determined one, designed to fleece customers.

toomanyy · 24/03/2024 19:43

HunterHearstHelmsley · 24/03/2024 18:48

Those eggs are a tenner in Sainsburys with Nectar prices. I know this because I urgently needed to buy myself three.

Show quote history

😂

toomanyy · 24/03/2024 19:41

Alargeoneplease89 · 24/03/2024 18:09

Can you not read? Says Lindor easter eggs £11.

Show quote history

Bit harsh, she apologised within 2 minutes!

@VickyEadieofThigh easily done.

HauntedBungalow · 24/03/2024 19:38

saraclara · 24/03/2024 19:34

I very much doubt that this is a policy decision. It'll be an error by a minimum waged shelf stacker.

I agree that the decent thing would have been for them to let you have the item at the shelf price. But this really isn't the end of the world.

It happens consistently across lots of stores though. I have found similar issues in Sainsbury's, Tesco, Boots, Morrisons, M&S, really everywhere. As for innocent error, who tf puts a hundred Easter Eggs in the wrong place? And who tf doesn't rectify it once aware?

buckeejit · 24/03/2024 19:37

That is infuriating & clearly deliberately misleading.

I definitely think it's happening more & more lately. I scrutinise receipts & often have cause to complain.

You deserve an apology op

ShanghaiDiva · 24/03/2024 19:37

Yes, very misleading. If none of those eggs is that price then the price info should be removed. Doubt trading standards would approve.

saraclara · 24/03/2024 19:34

I very much doubt that this is a policy decision. It'll be an error by a minimum waged shelf stacker.

I agree that the decent thing would have been for them to let you have the item at the shelf price. But this really isn't the end of the world.

HauntedBungalow · 24/03/2024 19:33

I have started looking at every single receipt BEFORE I leave the store. I find at least one error a week.

Same. Often more than one. It's shit. Pricing is savage enough without all this additional gouging.

Swipe left for the next trending thread