Waitrose Easter Eggs

That’s fake advertising! I would be doing exactly the same as you ! Keep us updated

I suspect someone has fucked up.
It's not a conspiracy.
The laws are well known.
Supermarkets are under huge personnel pressure. Some 16 yo will have been told to make the display.
And used the wrong stock. Nobody will have checked.

Yes, if that advertising was there, with the smaller eggs behind, you either get the egg at the advertised price or they withdraw all the stock from sale.

Not that I know about supermarkets.. ahem.

Very dodgy. Sales of goods act covers product labelling - to me, this is misleading on the price. Several labels saying eggs are £11 with no eggs available for that price on the display.

Whilst contract law covers offer and acceptance, the offer must be reasonable. And given there are multiple labels saying £11 on that display, it was reasonable for you to offer £11. Waitrose did not have to accept that offer, as £11 referred to a different size egg which, although not displayed, was indicated on the label. They are not obligated to sell you a £15 egg for £11.

That said, going back to sale of goods act, the display not matching the labels is misleading and, as the store manager did not immediately take corrective action, could be deliberately misleading (accidents happen, someone may have made a lovely display with the wrong eggs, but once pointed out this needed to have been corrected).

I'd report to your local trading standards.

Are we actually saying NONE of the eggs in that huge pile cost £11? If so that surely needs go to trading standards.

Put it on twitter too.

Where were the slightly smaller £11 ones?

Unless it's a mistake, it's deliberately misleading to the point where it's basically lying. Any reasonable person would assume the eggs are £11.

YANBU at all! But I couldn’t even believe they’re charging £11 fucking quid for them! (Which they’re not evidently) minuscule amount of chocolate for maximum profit just because it’s shaped like a bastard egg! £15!!! Fuck right off.

So you are knowingly working in a shop that sets out to trick people as to the prices they will be paying? I’m not sure I’d be admitting that in public if it was me…..

You need to get a new job if you can't cope with customers querying prices when a whole display is blatantly priced incorrectly. She has a valid point.

Ha! Not remotely. I'm just rational.

And I don't believe for a minute that the store manager told you that they deliberately mis-label shelves in order to trick customers into buying the wrong, more expensive item.

No he didn't. One of his admin people did.

if you think that board members are checking their own emails and reading ranty complaints about an Easter egg display, you're going to be sadly disappointed.

Quite possibly not. I complained to the Waitrose CEO a while ago and got a response apologising and sending me a £20 voucher. There was also a commitment to staff training in that branch.

Seriously, it's so much more likely just to be a cock up. If board members and managers were deliberately telling their staff to do this, a disgruntled employee would have spilled the beans long ago.

Shelf fillers and label attachers are working for a pittance through the night, under pressure, and probably not exactly loaded with academic qualifications or love for their work. They're even less likely to check the weight of an Easter egg than OP.

And if you think that board members are checking their own emails and reading ranty complaints about an Easter egg display, you're going to be sadly disappointed.

customers who are outraged and are calling out underhand, deceiving and unethical business practices. Good! I was worried we’d all started to just accept it but it’s good to hear you’re seeing a pattern of people calling it out.

In fairness to the shelf stacker both the £11 eggs and £15 ones look exactly the same. One has truffles and one has mini eggs but there’s no huge difference in either size or packaging.

I hate the way all eggs are so uninspired these days. There’s so little choice. They used to be beautiful and you’d certainly know if you’d been given the small, meduim or large variety.

This sort of mistake happens all the time, so I try to always check the weight/description on the display Vs the product.

Sometimes shelf fillers feel pressure to get displays filled up quickly or have a daft moment or half-arse things.

The staff member who had to deal with the mistake should be used to correcting this sort of thing all the time though, staff always end up having to figure out whether an offer isn't working on the tills, a shelf-filler has botched the display, or the display is fine but the customer has picked up the wrong sized product from elsewhere anyway.

Good for you. Go get them!!!

Well of course it is a giant con!

@HauntedBungalow I was gonna come on here to say about Boots too.
Although the other day they had offer on. I DID read small print so got the right size but the til would not give me the correct price. Went back to check and brought ticket to show guy who was supervising DIY tills. He said yeah that happens sometimes and he couldn't change it.
Guess who went to Superdrug where they had cheaper prices and someone serving on the till who gave me the correct price.
The OP - that clearly is misleading advertising - make all the fuss you like 👏👏

Well there's an FOI in the waiting there, CotswoldsMum

Id be annoyed if I was disappointed at the tilll too and also probably would have spoken to a staff member about it but you're taking it too far, it's daft to think the board of a major retailer gets involved in price labels and displays of Easter eggs. Do you really think theres an agenda item for ways to mislead customers hoping no one will notice?