Waitrose Easter Eggs

But honestly, isn’t it a gigantic con?

Yes and more fatting then an actual regular bar of chocolate due to the oil used to make the egg shape.

Thanks for the update @Cotswoldmum70 . It's not much of a reply is it? Doesn't say what the policy is on mis-pricing. I mean, I'm sure they'll have one. @Carenz you do have to be really careful. It's tiresome. Things are bad enough money wise with prices jumping all over the place, without it being unclear which product a particular price refers to.

Then what are you doing on this thread? Go talk about a bigger deal.

Yet here you are, spouting off on a non-important thread. Maybe you just wanted to put the OP in her place? You failed.

And don’t be made to feel daft for complaining OP! I listened to Jennie Bond talking about how she always complains if the service is shit because we shouldn’t have to put up with it and it made me think about being more assertive with big businesses now.

I’m so glad I found this thread because this happened to me in Superdrug the other day and I went back to the shelf and I just couldn’t get my head around how I’d ended up paying more and the woman said the price was right. It made me feel stupid and I left still paying it. I now understand what happened! Thank you, I shall be watching more closely from now on!

I don't think anyone (me being one of them) saying it's not a big deal is missing the point. It's hardly a difficult point to understand. Maybe we just have more important things in our lives to worry about than a rogue store manager mislabelling some Easter eggs in Waitrose.

I think some people just like to go against the grain. You could always just, you know, not post on the thread.

Anyway, I think the OP is right to be annoyed. Waitrose is supposed to offer a level of customer service that you don't see in Tesco. I see nothing disingenuous about her concerns either.

Waitrose is my local supermarket and I bought an expensive moisturiser once, which was labelled half price but the offer label had expired. I was going to just put it back but the staff insisted on honouring the discount for me and I appreciated it.

Customer service is important.

It is a lukewarm response, CotswoldsMum, they could have done better and there's no excuse really. I think that Waitrose has slid from high-end in the last couple of years and I'm really not surprised.

I'm glad that you've taken this up and yes, Trading Standards is the next step if you're prepared to do that. The posters saying it's not a massive deal are really missing the point. This was and is deceptive and sharp practice ad it's the customers who suffer.

Thanks from me anyway!

Seems a perfectly decent reply to me. I really don't know what you're looking for here, OP. This just isn't the massive deal that you seem to think.

Your email address is on display here. Also not sure what you were expecting they've said they will contact the store manager to rectify it. Your fight for the visually impaired also seems disingenuous and I say that as the mum of a visually impaired little boy. I get that it wasn't ideal but there's a lot going on in the world to get this angry about mis priced Easter eggs.

Good for you @Cotswoldmum70

mistakes happen, but the key issue here is the way this was managed by store management. Preferred outcome: apologise to customer, sell the eggs at £11 to the customer and then change the display to ensure correct eggs are under the sign.

Again infairness to the shelf stacker both the £11 eggs and £15 ones look exactly the same. One has truffles and one has mini eggs but there’s no huge difference in either size or packaging.

I didn’t understand why they didn’t honour it though (although if you had made a big public fuss I can see everyone behind you grabbing one and getting their bargain).

I would go in and check to see it’s been changed. If they haven’t there’s a case for taking it further.

This. The polite thing to do would have been to honour the price they were clearly being advertised for. No, they don't legally have to but customer service is important.

OP, I'd be curious to know if they've changed the display if you went back today.

But no, you are not being unreasonable. It is a reasonable assumption we make as shoppers that the price we are paying is the one the product is next to. Obviously there will be mistakes, or times when people have put products back in the wrong place, but this is not a mistake. Or if it was, the manager should have acknowledged it and given assurances the display would be changed.

I can see why you're irritated and I think they should have been polite. This is at the very least, misleading.

But also I think staff are increasingly being so poorly managed:treated that this may well have been poor communication from whoever was responsible for this display.

I'm unfailingly polite with anyone who works with customers - I almost always get treated absolutely perfectly as a consequence.

Having worked with customers for the last few years - it hard to describe how rude people can be.

But still the customer should be treated as if they're right regardless unless they are being abusive.

I visit this particular Waitrose when I'm down at my sons who lives nearby. I've noticed issues with misleading shelf labelling on a few occasions and have been caught out. I've very careful about double checking now.
Continue your crusade OP, let us know how you get on.

You can call it first world problems but I hate Waitrose with such passion now. Some years ago, it was amazing but the last few years have become a bloody joke. I’ve written to them but they ignored me.
They went from a decent supermarket to horrible quality, messy messy stores and prices you’d think, you shop at Selfridges deli. What the hell were they thinking? They changed that inexperienced CEO now but it’d take years to get back to where they were, if they ever do.
And it’s not the first time, they do dubious stuff.
I walked out the other day whilst looking for particular ice cream that was on offer. They removed it from its usual place next to the rest of the ice-creams and put it between the frozen tarts/cakes and the fish. When I enquired I was told they do it so “customers can look for it and find other things they might wanna buy”.
Tell me that’s not some shitty practise of a rubbish double glazing salesman you see in trading standards tv series.