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20 week scan cancelled twice

32 replies

Kfcinbed · 11/03/2024 16:31

Would IBU to complain?

My first 20 week scan was booked for the end of February and was cancelled - rebooked for 13th March when I'll be 22+5. At the time of rebooking the midwife told me that the 14th March was the very last day they would do it as it has to be done by 23 weeks.

They've cancelled the second scan this morning - I've called and been passed around multiple departments for about an hour until a receptionist told me I've been rebooked for 18th April.

I explained I would be 28 weeks pregnant at that point and the scan needs to be done by Thursday, as my midwife advised. The consultant refused to speak to me (he was there as the receptionist kept putting me on hold to speak to him - she even tried to put me through but he wouldn't pick up the phone). He said there's no scans available until 18th April.

They've taken my number and said they will call if there are any cancellations - but I assume those won't be this week.

Feeling pretty devastated - local private scans to me don't offer the anomaly scan, and others further away are £200 ish or have said I'm already too far along at 22 weeks - and they advise you to go back to the NHS anyway if they find anything.

I don't know what to do!

Considering making a complaint to the hospital tomorrow (if I can get through)! I know the NHS is busy but the midwife previously told me it has to be done before 23 weeks and I feel helpless that I'm not able to check on the health of my baby.

Any advice?

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Kfcinbed · 13/03/2024 22:02

Overthebow · 12/03/2024 21:24

Did you manage to get it sorted?

Update for anyone who is interested - I actually ended up going for a private scan as I was scared I wouldn't hear back from the hospital. Baby boy is fine, measuring slightly big but all within normal ranges, thank goodness. I know we're very lucky to be able to do this and I dread to think about anyone else in this position who isn't able to go private.

I called PALS and they asked me to put it in writing in an email. I did that straight away and haven't heard back from them or from the hospital at all.

The private sonographer advised me to of course still have my NHS scan as their scan doesn't replace it, but it did help put both mine and my husband's minds at ease that our baby is ok.

I also emailed the CQC for the hospital as they didn't have a phone number available. No response as of yet.

I've requested to transfer hospitals - the other hospital trust has already been in touch and has scheduled my first midwife appointment.

I'm now 23 weeks so I'm past the last date that the scan should have been done. I'm really disappointed.

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Overthebow · 12/03/2024 21:24

Kfcinbed · 11/03/2024 21:56

Thanks for this advice - I'll call tomorrow and follow up with an email and copy in whoever I can find!

Did you manage to get it sorted?

Kfcinbed · 11/03/2024 21:56

rrrrrreatt · 11/03/2024 20:48

Don’t just go to PALS, cc in the seniors for the area if you can find them and the chief exec/medical director/chief nurse. PALS are a great service but I think they’re overloaded in some trusts due to the sheer volume of complaints now. They definitely are in my local Trust at least!

Thanks for this advice - I'll call tomorrow and follow up with an email and copy in whoever I can find!

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rrrrrreatt · 11/03/2024 20:48

Don’t just go to PALS, cc in the seniors for the area if you can find them and the chief exec/medical director/chief nurse. PALS are a great service but I think they’re overloaded in some trusts due to the sheer volume of complaints now. They definitely are in my local Trust at least!

Howarth · 11/03/2024 20:47

I think you should tell us what failing Hospital Trust this is. It should be in special measures.

Kfcinbed · 11/03/2024 20:25

Iwouldlikesomecake · 11/03/2024 18:50

Agree re going via PALS as complaints via them are cascades more widely than just someone finding you a single appointment and this is likely to be a wider problem. You are right to make a fuss about it! (Midwife working in this area of practice…)

So you are correct - my husband just called triage and they said it's a wider problem - and some people aren't having their 12 week scan until 18 weeks. Which is still two weeks earlier than the 8 - 10 weeks late my scan will be though! They weren't able to help so will have to call PALS tomorrow.

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Iwouldlikesomecake · 11/03/2024 18:50

Agree re going via PALS as complaints via them are cascades more widely than just someone finding you a single appointment and this is likely to be a wider problem. You are right to make a fuss about it! (Midwife working in this area of practice…)

scoped · 11/03/2024 18:37

Would absolutely second getting in touch with your local Maternity Voices Partnership (MVP) team - or also you will live within a Local Maternity & Neonatal System (LMNS) who could also intervene on your behalf. Ours have midwives available every day who would recognise the urgency and make some calls.

Kfcinbed · 11/03/2024 18:36

CurbsideProphet · 11/03/2024 18:27

Also check if the Maternity Voices Partnership has a branch covering your hospital. They're like PALS for maternity services.

I really hope you get sorted tomorrow.

They do! Thank you. I'm emailing them now.

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Kfcinbed · 11/03/2024 18:29

Whowhatwherewhenwhy1 · 11/03/2024 18:16

The midwife should be intervening on your behalf.

I don't seem to have a specific midwife - I did ask the person I was seeing and she said I might see different midwifes so there's no one that I can go to who is in charge of my care specifically - I have just been contacting the midwife number which seems to be a switchboard unfortunately.

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CurbsideProphet · 11/03/2024 18:27

Also check if the Maternity Voices Partnership has a branch covering your hospital. They're like PALS for maternity services.

I really hope you get sorted tomorrow.

Kfcinbed · 11/03/2024 18:26

dammit88 · 11/03/2024 18:17

Im a sonographer and this is NOT ok. They must make space for you and that may involve moving other appointments but 28 weeks is far too late to have this scan. If a problem is found there are huge implications for what happens next. I really urge you to complain until this is rectified. Sometimes scan have to be moved and it is what is is but to move an anomaly scan to 28 weeks is not at all acceptable.

Thank you so much for your insight - I will definitely call both the midwife team and PALS tomorrow - the midwife I spoke when rebooking the first time did say that they have to make sure I have it by Thursday 14th, but the people I spoke to today didn't seem at all concerned by it being late so it was quite confusing.

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Doglover19 · 11/03/2024 18:25

Nope I would not be accepting this I would phone and make a nuisance of myself and I would be spending all day as much as possible on the phone calling anyone you can , different hospitals / trusts to see if anyone could fit you in. No way do not just accept this. They are hoping you just go away and be quiet ... shout as loud as you can to anyone you can , including the chief of your local hospital. This is so so important incase there's something wrong with your baby.

Springtime79 · 11/03/2024 18:25

Definitely complain. I’d contact antenatal clinic manager, PALS and the outpatient matron. Tell them you’ll contact the CQC if it’s not sorted sooner. There is no way this is acceptable. It’s done at 20 weeks for a reason!
If it’s an option, I would consider transferring my care to another hospital based on this.

Kfcinbed · 11/03/2024 18:24

Hiddenvoice · 11/03/2024 16:34

This happened to me in my first pregnancy, I contacted my midwife and explained. She was furious and phoned everywhere until I got an appointment for that week.

Thank you! I asked my midwife at the last appointment if I was able to contact her if needed but she said there was only the number to contact the midwifes in general. When I called today, it connected me to a switchboard, not someone who knows me and they just forwarded me on to the scan department.

I think I will call them back tomorrow and see if they can help!

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Deebee90 · 11/03/2024 18:19

Ring PALS immediately first thing tomorrow morning. They will sort it for you. I found out when you complain to pals they sort things out very quickly for you .

chillberri · 11/03/2024 18:17

For the sake of your baby you need to help keep phoning people until you're seen. Don't let them fob you off

dammit88 · 11/03/2024 18:17

Im a sonographer and this is NOT ok. They must make space for you and that may involve moving other appointments but 28 weeks is far too late to have this scan. If a problem is found there are huge implications for what happens next. I really urge you to complain until this is rectified. Sometimes scan have to be moved and it is what is is but to move an anomaly scan to 28 weeks is not at all acceptable.

Whowhatwherewhenwhy1 · 11/03/2024 18:16

The midwife should be intervening on your behalf.

Kfcinbed · 11/03/2024 18:12

RM2013 · 11/03/2024 16:56

28 weeks is too late for the mid T scan. Ideally needs to be done by 23 weeks. Do your local trust have any other hospitals that can offer the scan.? Where I live there’s the main hospital where you’re booked for delivery but several other sites that have antenatal services such as scans that they can allocate for appointments.

I would speak to your midwife and ask her to chase this up for you or speak to PALS. Hope you can get it sorted

Thank you! It's the only place in the trust that offers scans - I have my midwife appointments at other locations within the trust.

I did call the midwifes today who said they can't book the scans, and they transferred me to the scans department who said that the next date is 18th April.

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StrangeThread · 11/03/2024 17:05

This is unacceptable. But it is also sometimes impossible to fix. If there is no space, there is no space. And to fit you in, they would have to cancel someone else’s appt. It’s just horrendous and only destined to get worse. I really feel for you OP.

RM2013 · 11/03/2024 16:56

28 weeks is too late for the mid T scan. Ideally needs to be done by 23 weeks. Do your local trust have any other hospitals that can offer the scan.? Where I live there’s the main hospital where you’re booked for delivery but several other sites that have antenatal services such as scans that they can allocate for appointments.

I would speak to your midwife and ask her to chase this up for you or speak to PALS. Hope you can get it sorted

Beepboops · 11/03/2024 16:53

If it were me I'd be straight up to the hospital and wouldn't leave until I'd be fit in.

RegardingMary · 11/03/2024 16:52

I would call PALS and make a complaint, also see if you can get in touch with your head of midwifery.

You are right, it is completely unacceptable for them to canc it twice

NostalgiaWarning · 11/03/2024 16:52

Ring PALS asap.
Shocking and unacceptable!

Let us know how you get on OP