Did i overreact

Not sure but I think all buses should have chaperones. The school should be taking responsibility for the bullying too it's unacceptable

I've never heard of a seven year old getting a bus on their own so I don't know much about this setup, but who is the 'bus lady'? Is she the driver? If so, she can't be responsible for looking after young children while driving a bus. If the 'bus lady' is someone else (teacher, supervisor etc) then more context needed imo.

I’m not sure a complaint about the bus driver is fair. They are there to drive the bus, and their attention should be on that. It isn’t up to them to supervise feral kids.

That sounds awful, no I don't think you over reacted. Your child should be safe on the bus

You have a right to make sure your daughter is safe. To be honest I’d have gone straight to the complaint rather than tell the bus supervisor but obviously there are issues ongoing that are not being addressed. You’re not unreasonable making sure your daughter has a safe journey.

As for catching the bus alone, in the 90s I was put on a school bus alone from age 4. No supervisor just the (male) bus driver. Insane days…

Okay. There is still more context needed, though.

How do you know all these details if you weren't there? How do you know she was hit three times, or that she was screaming and crying, or that the other girl was 12? Wouldn't a 12 year old be going to a different school?

Does the school's policy on bullying extend to the bus ride as well? Do they have systems in place to separate the younger/older kids? What action did they take about the previous bullying?

It seems strange that the supervisor suggested taking your daughter off the bus rather than the other child - have you asked why this is?

Think you’ve misunderstood the second part of my post, wasn’t suggesting your daughter was going alone on to the bus, was replying to another poster who was surprised kids that age take the bus with a supervisor.

It certainly sounds like a couple of the other kids should be removed not your daughter.

Thanks for context ☺️

Then... As the supervisor is the one who told you what happened, I think she's completely unreasonable getting upset about it or suggesting your daughter should be removed. Yep, I'd make the complaint!

Are you in the U.K.?

There are some parts of the U.K. where there are school buses for primary aged students but it is unusual.

(My kids got the bus to school from age 4, because when they shut the school in my villlage there was a deal that there would always be a bus to the next village over for school. It's not a scheduled service, it's a dedicated minibus).

Yes if your daughter is being attached you should absolutely complain.

Is it a private bus service? I'm aware that some rural places have them - so they pick up at various villages and drop in the nearest town. That would have kids at a variety of schools on it.

If it is a private bus service I'd be more careful as they can refuse to take your daughter.

Who does the supervisor work for? I would be complaining about the supervisor if your child had been repeatedly attacked especially without any provocation.

Why are you even thinking about apologising?

Having a weak attitude will rub off in your child so that she thinks it's acceptable to be treated badly.

Empower your child to stand up for herself.

Anyway you need to kick up a big stink about the lack of care from the supervisor or accompany the child yourself.

This ^

Are you sure that something hasn’t got lost in translation between the bus the school and you and it isn’t the other girl who is being removed from the bus pick up?

What country are you in?

Where I live, this type of bus situation with a supervisor is usually only for children with learning difficulties who go to schools tailored for their needs, which can sometimes be much further away than their local primary.

The school near me like this also caters for all ages which I wondered if it was the case in you situation as it's unusual here for a 12 year old, who would usually be in secondary school to be on a bus with primary school age children.

We are fairly rural an many of our primary school pupils go on the bus. They are put on/ off bus by a parent at home and a supervisor at school but on the bus it is only the driver. Almost all Scottish councils will be the same.