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Original poster

Amazon refunds with returning the item? [Edit by MNHQ]

43 replies

summerlovingvibes · 10/02/2024 12:33

Since when did this start??! I've just done to return an item, packaged it all up etc and then on my account it just says they have issued a refund but no need to return the item? Why on earth wouldn't they want the item back? Is this a mistake?!

OP posts:
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Georgyporky · 10/02/2024 18:29

I bought a very expensive chef's knife, with cosmetic damage to the handle.
I was told to keep it; apparently it's classified as a weapon & someone at Amazon would need to sign a receipt for it.

rainbowsparkle28 · 10/02/2024 17:37

Yep I had this recently with a low cost item was pleasantly surprised!

SaltBlossom · 10/02/2024 17:27

I had to return leaking coffee machine descaler which was awful to package up, I really wish they had just refunded me!

SoupDragon · 10/02/2024 16:22

10ThousandSpoons · 10/02/2024 14:34

Why are you selling a faulty breast pump. If it's not good enough for you why would anyone else want it?

Show quote history

Spare parts?
Maybe they know how to fix it?

MissRheingold · 10/02/2024 16:10

I've never had to return an item and have always been given a refund and told to keep for whatever reason. It's standard practice with them.

TheShellBeach · 10/02/2024 15:59

I wanted to return a really good jacket which DH got - it cost £119.

They just let him keep it and refunded the £119.

It didn't fit so we gave it to DS.

dudsville · 10/02/2024 15:56

So many companies are doing this. In aspirin to amazon. A lamp from a lighting company refunded me and advised me to pass the lamp on. I ordered some makeup, laura gellar, from America and seperately that Il Makiage stuff from here, both refunded with the request that i pass it on, gave it all to my Mum! I'm sure they're other examples. The other thing with amazon is the refund once you drop the item off at the PO, which must mean they don't even care about the condition of the item. It's a topsy-turvy world at the moment.

PilgorTheGoat · 10/02/2024 15:47

Before Christmas I bought a barbie dream house for about £120. As Christmas approached I realised it wouldn’t arrive in time so I contacted Amazon to cancel. They gave me a full refund without cancelling it so we got a barbie house for free.

lilacstone · 10/02/2024 15:45

It seems quite random. Once I was told to keep an item when I’d received an incorrect item. However a couple of years ago I received a broken glass bauble - I sent a photo to show them - and they wanted me to return it!

10ThousandSpoons · 10/02/2024 14:34

naisspray · 10/02/2024 14:13

I've got a breast pump that I couldn't return (despite it being faulty) I called Amazon and they refunded and I've kept it.

I've been trying to sell it on Facebook but they keep on blocking and don't know what to do with it.

Why are you selling a faulty breast pump. If it's not good enough for you why would anyone else want it?

Hapagirl48 · 10/02/2024 14:29

I had this once too. TBF, it was a pile of crap and I wasn’t surprised they didn’t want it back.

10ThousandSpoons · 10/02/2024 14:26

Its better for them. They don't want to deal with it so make you do it

coffeecupsandwaxmelts · 10/02/2024 14:23

naisspray · 10/02/2024 14:13

I've got a breast pump that I couldn't return (despite it being faulty) I called Amazon and they refunded and I've kept it.

I've been trying to sell it on Facebook but they keep on blocking and don't know what to do with it.

If it's faulty surely it needs to go in the bin or down the tip?

PossumintheHouse · 10/02/2024 14:15

naisspray · 10/02/2024 14:13

I've got a breast pump that I couldn't return (despite it being faulty) I called Amazon and they refunded and I've kept it.

I've been trying to sell it on Facebook but they keep on blocking and don't know what to do with it.

Right. And why are you trying to sell it if it’s faulty?

naisspray · 10/02/2024 14:13

I've got a breast pump that I couldn't return (despite it being faulty) I called Amazon and they refunded and I've kept it.

I've been trying to sell it on Facebook but they keep on blocking and don't know what to do with it.

naisspray · 10/02/2024 14:12

Rivercrooz · 10/02/2024 13:56

I haven't had this for years. I had to post back a wet, broken item this week, and another heavy item that would have cost more for shipping than the cost of the item.

The should refund shipping if it's broken

SoupDragon · 10/02/2024 14:05

It seems to be fairly random as to whether they want the item returned or not. I've had to return ridiculous small items before but been told to keep bigger ones.

araiwa · 10/02/2024 14:01

So should I order that Ferrari from Amazon or not....

Beamur · 10/02/2024 13:59

I had this recently - item too difficult to return. Got a lovely message from the seller asking me to keep it or donate it. (Was an ironing board)

Rivercrooz · 10/02/2024 13:56

I haven't had this for years. I had to post back a wet, broken item this week, and another heavy item that would have cost more for shipping than the cost of the item.

NamelessGhoul · 10/02/2024 13:50

Gettingbysomehow · 10/02/2024 13:39

I find if you send a photo they just tell you to keep it and refund like the time the delivery person left my porridge in cardboard cartons out in the rain. They only ask for high end items back over £100. Small items are not worth their while.

Not necessarily.
They did this to me with a £200 Cricut before Christmas that had been previously opened and used but was fully working. They sent a second machine in a sealed box, I gave DD the first and she was thrilled.
Ironically a few months prior I was made to return a sopping wet, leaking £8 garden hose.

I am a very regular customer though so maybe that factored into it.

Gettingbysomehow · 10/02/2024 13:39

I find if you send a photo they just tell you to keep it and refund like the time the delivery person left my porridge in cardboard cartons out in the rain. They only ask for high end items back over £100. Small items are not worth their while.

ButWhatAboutTheBees · 10/02/2024 13:35

Happens every now and then
Its just easier

Like the fact they issue a refund when the parcel gets scanned, could be anything in there

LightSpeeds · 10/02/2024 13:22

Yeah, I've had this quite a few times as well. Bizarre!

Tahinii · 10/02/2024 13:21

PossumintheHouse · 10/02/2024 13:18

Warning for those who are stroking their chin after this thread - they will insist on returns/flag your account/ban you if you try to take the piss.

(No, I didn’t.)

I don’t mind returning stuff. There’s a returns a very short walk from mine. You don’t even need to package the item so it’s easy. I was surprised though!