Threatening Amazon email?

Except their service is NOT working for OP in reality. Parcels are being stolen and they've made it clear they're done eating the costs of those missing parcels.

If a restaurant advertises delicious food and I find that in practice their food is inconsistent, I go elsewhere. Yay, capitalism.

The drivers always leave on doorsteps, don't they? What else do you expect them to do when they're pushed for time? You need to be in or use a locker.

Amazon are losing money because of you. They're a business so why should they keep refunding you when it's not them that messes up?

But it's Amazon's own delivery model (to have instructions, alternative drop offs and so on).

OP isn't asking for anything unreasonable.

It's not her fault that Amazon make conditions for their drivers impossible.

Either use a different delivery method (Amazon locker, delivery day on the weekend) or take your business elsewhere.

Amazon's standard free delivery is built around getting it there as fast & as cheaply as possible. Drivers aren't going to spend extra time going to a second house or around back to a safe place or whatever because that ends up costing them time they can't afford to spend. If this delivery model isn't working for your situation, go elsewhere.

I'm so sick of delivery drivers just dumping things on the doorstep. I'm in most of the time, they don't knock and things have been taken before I've even had the message to say it's on my doorstep, even while I'm in.

but if you use that service it will arrive the next day so you'll know when to be in, plus you'll get a notification and tracking service when they are getting close to your address. If you are always in on a Sunday, say, then just order stuff on a Saturday and stay close by the following day.

Oh come on!!!

I complained to Amazon recently because the delivery driver started leaving parcels on the doorstep when I was in - and not even knocking - rather than use the designated safe place which is right next to the front door. This continued for weeks.

They reassured me that they would speak to the relevant dept about it and they must have, because the driver started knocking from then on, and leaving parcels in the safe place if we were out.

I’d reply and ask them to speak to the delivery drivers for your area.

I'm with you OP! It's crazy.

I'm guessing you don't use Prime? I appreciate you shouldn't have to, but if you use that service it will arrive the next day so you'll know when to be in, plus you'll get a notification and tracking service when they are getting close to your address. If you are always in on a Sunday, say, then just order stuff on a Saturday and stay close by the following day.

Or just get stuff delivered to an amazon locker.

That is the threat. They are making it clear OP's reports are suspicious so they may suspend her account.

They should have started with the bit about wanting to find out what the issue is, not the 'you've made too many reports'.

Could you put a note on your door? Do Not Leave Parcels On Doorstep. Alternative address is next door at number 25. - the drivers would probably follow this.
Frustrating but not a threatening email I don't think. And the drivers are under alot of pressure they clearly aren't checking your instructions on the account.
Alternatively a safe box or amazon locker/po box as others have suggested.
Good luck

What a silly response! She's not 'ordering parcels when she's not in'. How can she know when exactly they'll deliver? If she's not there, they are supposed to leave with her neighbour - which Amazon are not doing.

It's hardly threatening. They are suggesting that they might not be able to sell you any more stuff, not that they will send a man round to break your legs.

Don’t have Amazon lockers where I live but drop off is village shop open til 9 pm. You could also put a note on your door Do Not Leave Parcels on Doorstep, Take to Number …

Pick a day you are in for deliveries... they have weekends etc. The email didn't come across threatening at all.

It is your fault though. Stop ordering parcels when you’re not in or send them to an Amazon locker.

Sounds like you’re in a city so use a locker pick up. Yes inconvenient. But much less inconvenient than things going missing and having to deal with that.

I'm completely on OP's side here.

That's an appalling email, suggesting she's trying to defraud them. I'd be mightily pissed off too. Of course it's threatening - threatening that she won't be allowed to place any more orders.

It's completely their fault & shocking customer service too.

Mine leave them on the doorstep even though I am usually in. Sometimes they don’t even ring.

Why don’t you try using an Amazon drop off box.

I like DPD, they take stuff to the Post Office on the High Street. UPS deliver things to the next village over, which has no public transport. Hermes and Royal Mail dump stuff on the doorstep, which I've often had to rescue (it's a house converted into flats, with no doorbell at all, let alone individual ones.🤦🏻‍♀️) If Amazon kept ignoring my safe place I'd get very cross!

It's an automatic email. I've had the same email twice before (parcels kept being delivered to X Street instead of X road). In the end they stated saying they wouldn't refund unless I contacted the police and got a case number for each parcel that wouldn't be delivered so I made a new account and started getting them delivered to a pick up point