Threatening Amazon email?

Have you replied back, showing proof of their drivers not following Amazon's instructions?

I would be interested in their response to that.

I've had this. I don't shop with Amazon, but sadly other retailers use Amazon delivery. Things left on doorstep despite clear instructions to leave with neighbour....who was at home.

You're not listening to people. Amazon has BOATLOADS of delivery options. My address was once deemed undeliverable by them due to being in such a dodgy area. I just had to stop shopping with them until I moved. This was before all the modern options.
Post Office
Local Corner Shop
Amazon Locker
Alternative address inputted as the main delivery address.
Hell when I lived in Ireland I got things delivered to a Post Office in Northern Ireland to receive them several days quicker and I drove to pick parcels up.
You cannot POSSIBLY be in a dodgy high-theft (built up) area that doesn't have ONE of these things. 🤔

How many parcels have gone missing?

I often use a delivery locker or shop - even if I'm in.

In honesty - we all pay for your stolen items and I'm glad Amazon are saying 'no'

You aren’t entitled to Amazon deliveries or an account. If they decide you aren’t worth the effort / sales that’s the end of it.

I shouldn’t be penalised for their drivers ignoring my safe place and leaving it on my unsafe doorstep in full view of people driving by who lift

@Atlasstars1 you need to make a complaint (you can do it through 'wheres' my stuff if the delivery is from Amazon itself). when you get through ask to have it escalated to a manager/senior person/team leader whatever they call it

I had a problem with items being left at the wrong place. Eventually (after lots of complaints from me) I got put through to someone who said they would send me a link to reply to with the exact cooridinates of the location for parcels to be left - you can get them very precisely through what three words. It solved the problem but honestly it took so SO many missed deliveries and complaints to get to this point and it was only because I was so fed up that I insisted on speaking to someone 'senior' - no idea what their actual job title was - but it took being connected to about 5 people before I found an actual person with power !

May not work for you if your issue is actually that you aren't in as opposed to them not finding it but posting this for anyone reading who has the wrong place totally issue.

If they'd told me at the start they have power to store exact cooridnates for your address I'd have had much less hassle.

For goodness' sakes OP you're getting extremely het up over an autogenerated email that's not even signed by a real person.
Reply back, stating what you've told us about the safe place and send proof. job done.
No need for all this angst.

I'm with you OP. I have the exact same issue, I wfh and they put it on the doorstep and leave, they don't even knock. Only amazon do this so they must have been told to do it because we can't all live in the same area! They completely ignore the instructions to deliver to neighbour but as I say I'm here and they don't bother to knock. They left a massive box on my doorstep a couple of days ago and I could hardly lift it to get it in when I realised it was there, I was so angry! What if I was physically unable to bring it in? I have all the footage from my ring doorbell of them doing this and parcels being stolen but the people on customer services don't care or want to see it, they just say make sure your alternatives are added to your account (that they don't try to deliver to because they dump and run) and then refund me. It will blow up for them one day as it did for hermes years ago.

I wfh do I am here to get packages, but our driver rarely stops to wait for me. The metric for delivery time per address don’t really allow waiting for people to answer the door, at least not for our neighborhood.

If I have a package that I know requires a signature, I leave a large note on my door letting them know I am home and will come sign.

if you want them to deliver to an alternate location, I would try putting the note on your door.

but really, if your neighbor is working, they may be on a call and not make it to the door on time.

when we lived in a place that packages couldn’t be dropped, we rented a delivery address. It was surprisingly affordable and they would call us when we had packages. This was before couriers offered drop off lockers for free. It is really quite convenient. I don’t know if such services still exist, but if they do I highly recommend

This isn't already true either. I was expecting something today, ordered knowing it would come today, got an email not long ago saying it has been delayed and now will be coming by the 9th. When I won't be in.

Amazon drivers are a law unto themselves We ordered a battery hedge trimmer, large bright green box, told to place in garage, a4 note on window Leave in garage, twit left it on the doorstep
luckily we live up a quiet drive and I saw him driving off as I got to the door

We had a parcel thief, stated on delivery instructions there was a parcel thief so leave with any neighbour and listed a few numbers. We also complained when we DID receive a parcel but it had been dumped. Amazon stopped it in our area, they don't often dump now. It might have helped that the parcel thief was briefly jailed, but sadly someone saw he's back out and prowling.

I didn't receive an email like that, so I'm wondering what's different. Maybe we received lots of parcels, so it is a percentage issue. I think it might be helpful for you to share the photos of the parcel dump and parcel thief to customer service, and ask how to better flag to drivers they must not dump. At least write clearly on instructions that it must be a neighbour due to a parcel delivery thief.

I can see why you’re annoyed, but I also see why your situation has generated that email from Amazon. I don’t think it’s an unreasonable email or that it’s threatening - but I can also see why it would piss you off in the circumstances.

You’re only option is to reply and explain the situation (again) and see what they suggest. I’d say the suggestion of a note or sign on the door saying not to leave parcels there is a good idea. Otherwise, is there any scope for a secure box outside your door that a package could be left in? I appreciate it doesn’t feel like your problem to solve, but sometimes it’s the lowest stress option just to find a solution.

There is zero point in replying to Amazon arguing about who's at fault. They're well within their rights as a private business and it's a massive international corporation that doesn't make its money on personalized customer service.

As I've said repeatedly, OP's response to this letter should be to either use a different delivery method (amazon locker, saturday delivery) or take their business elsewhere. Anything else will be an utter waste of OP's time and energy.

I don't think it's impossible. I've never had an issue with waiting in for an Amazon delivery. I just wouldn't be ordering this many items if I'm never in and know they keep going missing.

So OP should take her business elsewhere.

🤦🏻‍♀️
But that's not OP's question.

She's asking if she is being UR to be annoyed at Amazon and how / if she should reply.

She can of course stop using them, that's one option but it's not addressing the annoying email issue

I’d also leave a note on your door. It’s a very tough job being a delivery driver.

Ok.

Amazon is in the wrong. This is bad customer service.

So OP should take her business elsewhere.

Why would it lead to financial loss for them? They simply need to follow the delivery instructions.

These replies ...

Except their service is NOT working for OP in reality.

Exactly! So it's Amazon's problem, which they should rectify by getting their drivers to follow instructions.

They shouldn't be sending OP emails blaming her

@Atlasstars1

It's really frustrating when couriers just leave your parcels in places which are not your safe/designated locations - which is why I have several Amazon Lockers/pickup sites very near to me. These are ordinary shops which have a relationship with Amazon- I even have my local Waitrose Customer Services Desk as a pickup location. Why not try that for a while? Yes it can be a pain having to actually go and pick them up but less painful to have your stuff stolen and the rigmarole to unwind it all. 🌹

There's no need to debate the merits of capitalism.

You're a customer. This private business is not meeting your expectations, so your recourse is to take your money elsewhere. You're not going to win a battle with Amazon.

Being able to have things delivered to your door is undoubtedly a boon, but it's not a basic human right. Amazon (or anyone else) can decline to accept your orders or your money if it is likely to lead to financial loss for them.